Danah May V. Espayos

ad4c91@r.postjobfree.com 093******** Palmera 5, Antipolo

CAREER OBJECTIVE

Efficient customer service professional with 4 years of experience in BPO industry particularly in email/chat support basis. Adept at handling 20+ chats and emails daily while consistently resolving customer issues smoothly and in timely manner. Good verbal and written communication skills in English language. Seeking to apply customer service and problem-solving expertise in line with the company’s policies and process as well as to benefit your company as a call center representative.

PROFESSIONAL EXPERIENCE

Preschool Teacher at Bede and Benedict MI Dev. Center, Taytay Rizal (2012-2019)

-Handled class of Toddler/Kindergarten pupils. Taught Math, English, CLE subjects

Chat/Outbound Support Representative at Teletech Pioneer Mandaluyong Telco Account (May-July 2020- Work from home)

-Trained and handled customers via chat and outbound call regarding queries in relation with their account concerns as well as general inquiries about the service.

Email and Chat Support Representative at Teleperformance Silver City Pasig Australian Streaming Platform (August 2020-April 2024-Work from home)

-Trained and handled customers regarding their account concerns.

-Became an SME and assisted newly hired agents

-Was part of the L2 back of house support agents handling level 2 escalated concerns in relation to technical/streaming issues.

-Managed 70-100+ cases in queue daily

-Top L2 agent October and December 2023

EDUCATION

HIGH SCHOOL

Our Lady of Peace School Antipolo City, Rizal (2003-2007)

COLLEGE

Bachelor of Arts in Communication at La Salle College Antipolo-Antipolo City Rizal (2007-2011)

RELEVANT SKILLS

MS OFFICE: Word, PowerPoint, Excel

Basic audio and video editing

Familiar with social media apps

Motivated and always willing to learn new skills/knowledge.

Independent and self-sufficient in handling tasks

Collaborative and able to work in group.

REFERENCE:

Jobelle Dela Cruz-Team Leader at Teleperformance Pasig

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Michelle Cabrera-Animator at Toon City Mandaluyong

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