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Pharmacy Technician Customer Service

Location:
Tabor City, NC, 28463
Posted:
March 15, 2024

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Resume:

HELEN GRACE SMITH CLEMMONS

*** ****** ****, ***** ****, N.C. 28463

910-***-**** 910-***-****

ad4c8s@r.postjobfree.com

I would like to obtain a position that utilizes my experience in healthcare in the hospital, office setting, home health and pharmacy. I am a retired Registered Nurse and a current cPht certified pharmacy technician. I currently work in a pharmacy inputting all documentation from hospitalists and doctor offices. I am extremely interested in your posted positions and look forward to hearing more.

Thank you,

Helen "Grace" Ray

SUMMARY OF PROFESSIONAL STRENGTHS

●Exemplary Medical Case Management Skills

●Excellent Leadership and Communication Skills

●Staff Training and Development

●Culturally Competent

●Implementation of Evidence- Based Practices

EDUCATION

●Associate Degree, Nursing

●Southeastern Community College

●Whiteville, North Carolina

●Pharmacy Technician Certified

May 2004

EMPLOYMENT CHRONOLOGY

Tabor City Medicine Mart

●Dear employer,

● Inputnall documentation from hospitalists and doctor offices. Insure that all documentation is correct and verify with doctors offices when needed

●Work through all insurance situations including verifying insurance information, calling insurance companies for clarification, expediting the prior authorization process, and offering excellent customer service through being transparent about the process.

WALGREENS

APRIL 2014 to Present

Assistant Store Manager

●Over saw the day to day activities of the store including but not limited to: customer service, Pharmacy operations, employee training, and merchandising

●Worked with all employees in the human resource capacity with insurance, short term disability, workers compensation, and forms of constructive discipline

CAPE FEAR HEALTHNET, Wilmington, N. C.

Septemeber 2010 to November 2013

RN Case Manager

●Develop Plans of Care to improve health outcomes for chronically ill patients

●Promote health awareness by conducting individual and group Patient Education Sessions on diabetes, heart disease, hypertension, weight control, meal planning, asthma, and COPD

●Refer patients (and assist with enrollment process) to free or low-cost clinics for primary care to reduce abuse/overuse of hospital emergency rooms.

●Assist patients with enrollment process for free or reduced cost medications.

INTERIM HEALTHCARE, Whiteville, NC

January 2009 to August 2010

In-Home Health Aide Supervisor

●Completed patient assessments for personal care, CAP, and private duty nursing services

●Provided direct patient care.

●Communicated progress and/or changes in patient’s health status to members of healthcare team.

●Maintained accurate chart documentation in a timely manner as dictated by state and federal regulations.

William A. Stout, MD,

Primary Care, Tabor City, N.C.

August 2007 to September 2008

Charge Nurse

●Provided direct patient care in a medical office.

●Prepared patient’s for and assisted with examinations; administered injections and medications, dressed wounds and incisions, relayed physician’s instructions to patient.

●Recorded electrocardiograms; clean and sterilize instruments; maintain supply stock.

Allied Home Health Care Inc., Whiteville, N.C.

September 2006 to July 2007

Nursing Supervisor

●Completed patient assessments for personal care, CAP, and private duty nursing services

●Developed, implemented, and monitored agency-wide protocols and standards

●Coordinated operational activities

●Hired, trained and evaluated professional staff

●Developed and implemented disciplinary and termination procedures.

MEMBERSHIPS AND COMMUNITY ACTIVITIES

American Nurses Association

Columbus County Relay for Life

Special Olympics Columbus County

References Available Upon Request



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