General Manager Customer Service

Symponia Ruth Paul

Motivated Hotel General Manager

*******@*****.*** (618) 527- 4878 Skokie, IL 60077 Professional Summary

Hotel General Manager with 5+ years of experience in leading all aspects of hotel operations and delivering exceptional customer service. Proven track record of hiring and developing high-performing teams, increasing revenue and ratings, establishing partnerships with other businesses, and transforming 2-star hotels into 5-star properties.

Experience

General Manager

Avid hotel Chicago O’Hare – Des Plaines, an IHG Hotel 2023-2024 IL As a IHG hotel general manager, I:

• Managed the hotel’s operation and performance, including guest satisfaction, financial results, employee relations, and compliance.

• Worked with the hotel ownership and the IHG brand to improve the hotel’s performance.

• Oversaw the daily operations of the hotel, such as sales and marketing, front desk, housekeeping, and maintenance.

• Hired, trained, and managed the hotel staff, and ensured they met the brand service standards and guest expectations.

• Monitored and analyzed the hotel’s financial and operational data, and took corrective actions as needed.

• Built and maintained relationships with key customers and local partners and promoted the hotel and the brand in the community. General Manager

University Inn of Carbondale 2022-2023 IL

As a general manager, I was responsible for hiring and managing staff, overseeing renovations, handling payrolls and accounting, and establishing business relationships with local partners, which resulted in a significant improvement in the hotel’s ratings.

• Hired new staff from the start and provided training and supervision.

• Oversaw all renovations and ensured quality and safety standards of OSHA.

• Made payrolls and accounting reports and maintained financial records.

• Established business with truckers, construction workers, and other local businesses to increase occupancy and revenue.

• Increased ratings from 2 to 5 stars by improving customer service and satisfaction. General Manager

Coratel Inn & Suites Newton 2019-2022 KS

As a first-time hotel general manager, I applied my skills in payroll, accounting, and community outreach to run the hotel efficiently and effectively. I also built strong partnerships with various local groups to increase the hotel’s visibility and customer base.

• Managed payrolls, accounting, and community outreach for the hotel.

• Built and maintained partnerships with local non-profit organizations, truckers, and school sports teams to enhance the hotel’s image and customer base.

• Wrote and edited the first training manual for the company’s data tracking system, which cut training period in half and was adopted across the company.

Skills

• Hotel management

• Customer service

• Team leadership

• Sales and marketing

• Financial analysis

• Accounting and payroll

• Compliance and safety

• Data tracking and reporting

• Community outreach and partnership

• Computer skills

• Multilingual (English, Telugu, Hindi & Urdu)

• QuickBooks proficiency

Education

Bachelor of Arts in English Literature

DR.B.R. Ambedkar University 2012 Hyderabad, India

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