SHAMPELLA MARTIN

225-***-**** · ad4c5b@r.postjobfree.com

To obtain a secured position which provides professional growth and development based on dedication, perseverance, working knowledge, and an aptitude for quick learning. Authorized to work in the US for any employer.

WORK EXPERIENCE

Member Service Specialist

La Capital Federal Credit Union - Baton Rouge, LA

November 2021- Present

• Provides outstanding member service in a timely manner through multiple channels including but not limited to email, face to face interaction, and telephone.

• Communicates member feedback to various teams—including technical and marketing departments—in order to improve the overall member experience.

• Assist member with financial needs, such as receiving/processing loan applications, opening deposit accounts, and review members account to aide in cross-selling products to improve their financial well-being. Income Credit Analyst

GMFS Mortgage - Baton Rouge, LA

February 2021- October 2021

• Evaluate debt and fixed income securities/model the financial stability of loan

• Collect information needed to efficiently and accurately process new and update existing accounts and claims. Universal Banker

Home Bank - Baton Rouge, LA

November 2017- January 2021

• Open new accounts according to compliance policies and procedures set forth by Home Bank

• Independently accept and process loan applications, from gathering the required initial documentation through final booking of the loan.

• Collect information needed to efficiently and accurately process new and update existing accounts and claims. Loan Processor

American Thrift & Finance - Baton Rouge, LA

October 2016 - October 2017

• Assessing the credit standings of applicants through background research

• Responsible for facility operations.

• Finalize loan contracts and keep clients informed on rules and regulations Universal Branch Associate

Capitol One - Baton Rouge, LA

June 2013 - August 2016

• Responsible for selling bank products to existing customers and prospects.

• Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout trust, business banking, private banking and retail departments.

• Fills orders for currency and coins and counts and records cash deposits in vault. Operations Supervisor

Furniture Mart - Baton Rouge, LA

September 2012 - June 2013

Make sure that daily procedures outlining opening, closing, transactions and other company policies are followed.

• Oversee general legal compliance.

• Assist Delivery and Service Department in resolving various issues. Education

Ashford University

August 2011 to Present

Business Administration

University of Phoenix - Baton Rouge, LA

2006 to 2007

Certification

Jackson Hewitt Tax School - Baton Rouge, LA

2004 to 2005

Diploma

May 1983

Baker High School - Baker, LA

SKILLS

• Highly organized and detail-focused individual with an exceptional track record of accurately reporting in deadline-oriented environments

• Skilled in all aspects of customer service

• Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

• Excellent computer skills; proficient with Microsoft Word, Microsoft Excel and able to learn proprietary systems/applications quickly and easily.

• Completed various training sessions crediting my possessing a proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

Contact this candidate