Danielle Alexandria Elder

Preferred Name: Alexandria Elder

**** ********** **

Frederick, MD 21702

857-***-****

ad4c2h@r.postjobfree.com

Objective : Experienced Call Center Customer Service Representative with 5+ years of customer service experience in high-volume call center environments. Excellent communication skills and problem-solving abilities, consistently delivering exceptional customer service and driving customer satisfaction.

EXPERIENCE

Mcgraw Hill, Columbus OH- Technical Support Specialist February 2023 - September 2023

● Identify, investigate and resolve customer technical issues with K12 programs and products.

● Field support calls, chat, emails from customers with inquiries regarding the programs

● Technical support for login, rostering,

● Technical support service

Kaiser Permanente, Fulton, MD - Customer Service Representative September 2022 -February 2023

● Provided accurate and prompt responses to customer inquiries

● Resolved billing issues

● 60-100 inbound calls daily

● Resolved Customer escalations

● Document customer interactions

● Process customer accounts and file documents

● Assist consumers with current healthcare account and necessary changes

Walden University, Columbia MD- Customer SupportCoordinator January 2022 - October 2022

● 80-100 inbound phone calls daily

● Assist students with questions regarding field experience registration

● Process applications, Walden policies and procedures, and other student inquiries.

● Provide students with email templates, credentials, student support

● Advise students with nursing programs

● Data entry per student account

American Pest, Fulton MD- Customer Service Representative January 2021 - December 2021

● 80-100 incoming calls daily

● Identify and assess customers needs to achieve satisfaction

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up

● Keep records of customer interactions, process customer accounts, and file documents

● Schedule Services for Customers

EDUCATION

Dover Senior High School, Dover NH- High School Diploma September 2006 - June 2009

References:

● Dennis Moore - Mcgraw Hill (Supervisor ) 301-***-****

● Bill Young - American Pest (Supervisor) 240-***-****

● Tisha Braxton- Walden University ( Supervisor) 804-***-****