Call Center Data Entry
Resume:
TDR
OBJECTIVE
Highly motivated Administrative Specialist providing office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver, who readily adapt to change, work independently and exceed expectations.
SKILLS
Ability to manage multiple priorities and meet tight deadlines without compromising quality. Highly skilled in the following competencies: Office Management, Customer Achievement, Maintaining Databases/Record Management, Event Planning, Calendar Management, Front-Desk Reception and effecting MicroSoft Office programs.
TIAWANNA D. REESE
ADMINISTRATIVE SUPPORT PROFESSIONAL
3698 GA HWY 24 APT. 111A STATESBORO, GA 30461
TEL: 912-***-**** *******@*******.***
WORK EXPERIENCE
ALL WAYS CARING HOME CARE (OFFICE ASSISTANT) 03/23-PRESENT
Handled multifaceted clerical tasks as the Assistant to the Branch Manner, Registered Nurse and Customer Service Managers. e.g., data entry, filing, records management and coordinated staff meetings/events.
ASURION INSURANCE 10/2020 – 7/2021
INBOUND CALL CENTER: (TELEWORK): Tech Support & Sales/PPX Verizon Project
Supported customers with billing inquiries, account or product questions, service orders, troubleshooting, etc.
SITEL. 02/2020 – 10/2020
INBOUND CALL CENTER ASSOCIATE (TELEWORK):
Supported customers with billing inquiries, account or product questions, service orders, troubleshooting, etc.
REESE TRUCKING (FAMILY BUSINESS): 2016 – 2018
STATESBORO, GEORGIA OWNER/MANAGER:
Assisted with the daily operations and work schedules to make sure products were delivered in a timely manner; communicated with vendors; interviewed and hired back-up drivers; invoiced processing and distributed payroll; made decisions affected by the outcome of our business until business closure.
COASTAL GA COMMUNITY ACTION AUTHORITY 2016 – 2016 CLAXTON, GEORGIA TEACHER ASSISTANT:
Reinforced lessons presented by the teacher by reviewing materials with students one-on-one/small group sessions; Enforced school and classroom rules to help create a safe and fun learning environment; assisted with record-keeping and assessments.
BULLOCH COUNTY BOARD OF EDUCATION 2014 – 2015 STATESBORO, GEORGIA SUBSTITUTE TEACHER:
Performed the instructional and classroom management process for teachers during absenteeism: taking attendance; explained assignments; and maintained a safe environment for students to learn, etc.
CSRA ECONOMIC OPPORTUNITY AUTHORITY 2011 – 2013
(HEAD START)/STATESBORO, GEORGIA SECRETARY:
Processed all data for reports; maintained computerized inventory; assisted with the planning and organized school functions; answered and screened all calls that represented the company in a professional manner, etc.
FRESENIUS DIALYSIS CENTER 2011 – 2013 STATESBORO, GEORGIA PATIENT CARE TECHNICIAN/UNIT CLERK:
Handled multifaceted clerical tasks as the Assistant to the Registered Nurse: e.g., data entry, filing, records management, billing; coordinated travel arrangements, maintained data base and ensured the delivery of premium service to patients.
REESE ENTERPRISES 2008 – 2011 STATESBORO, GEORGIA CO-OWNER
Assisted with the daily operations and work schedules to make sure products were delivered in a timely manner; communicated with customers; invoiced processing; made decisions affected by the outcome of our business until business closure.
PLAYSKOOL LEARNING CENTER 2000 – 2008
MILLEN, GEORGIA ASSISTANT DIRECTOR:
Assisted the Director with the daily planning, managing, and directing a childcare program; taught and monitored children when deemed necessary; keeping files on each child and making sure the Center met government regulations.
MEDIA ONE 1996 – 1997
ATLANTA, GEORGIA CUSTOMER SERVICE REP:
(COLLECTIONS DEPT) Supported customers with billing inquiries, account or product questions, service orders, troubleshooting, etc.
ATLANTA OLYMPIC GAMES 1996 – 1996 ATLANTA, GEORGIA PRODUCTION ASSISTANT FOR BMW:
Worked both independently and with a Team in a fast-paced environment to ensure the Sponsor’s request for delivery of BMW products/vehicles were delivered in a timely manner; strong attention to detail and a commitment to quality service.
BRISTOL MYERS SQUIBB 1994 – 1996 JACKSOVILLE,FLORIDA AT&T ADMINISTRATIVE ASST:
Assist the leaders with store operations and various duties; Team Player connecting with people on the latest up to date technology; understanding contracts per customers and resolving any issues; updated files, etc.
EDUCATION
KAPLAN UNIVERSITY • EARLY CHILDHOOD DEVELOPMENT
2015 – 2017
OGEECHEE TECHNICAL COLLEGE • PHLEBOTOMY
(CERTIFICATE) 2009 – 2009
OGEECHEE TECHNICAL COLLEGE • COSMETOLOGY
(DIPLOMA) 2002 – 2004
OGEECHEE TECHNICAL COLLEGE • EARLY CHILDHOOD EDUCATION AND CARE
(CERTIFICATE) 1998 – 2000
KERR BUSINESS COLLEGE • OFFICE SPECIALIST
(DIPLOMA) 1988 – 1989
JENKINS COUNTY HIGH SCHOOL • GENERAL STUDIES
(DIPLOMA) 1984 – 1988
REFERENCES AVAILABLE UPON REQUEST
REFERENCES
Christine R. Stripling
Bulloch County Board of Education
ELA Teacher- Southeast Bulloch High School
9184 Brooklet- Denmark Rd
Brooklet, GA 30415
Merita S. Craddock
Center for Disease Control and Prevention (CDC)
1600 Clifton Road NE/MailStop: V25-5
Atlanta, GA 30329
Robin H. Lanier
Baby Grand Music Studio
Owner/Music Teacher
18 Carver Street
Statesboro, GA 30458
Contact this candidate