Customer Service Specialist
Resume:
Johnathan Strother
St Louis, MO ***** 314-***-**** ad4c0h@r.postjobfree.com
Professional Summary
Experienced Customer Service Specialist seeking to leverage finely-honed expertise and administrative acumen in a new professional endeavor. Aiming to transition into an administrative role where exceptional organizational skills, attention to detail, and adaptability can be harnessed to streamline operations, enhance efficiency, and contribute to overall business success. The combination of extensive fine dining experience and insurance certifications presents a unique perspective, fostering innovative problem-solving and a commitment to excellence in all endeavors.
Skills
●Proven track record of delivering exceptional customer service and building a strong rapport with diverse clientele.
●Strong communication skills to articulate the value of insurance products and build lasting relationships based on trust and reliability.
●Proficient in administrative tasks, including scheduling, record-keeping, and data management, gained through years of overseeing restaurant operations and managing guest reservations.
●Demonstrated ability to work effectively as part of a team, fostering a positive and productive work environment.
●Thrives in fast-paced and dynamic environments, adept at quickly adapting to changing circumstances while maintaining a high level of performance.
●Proactive in taking the lead and driving initiatives to enhance customer service quality, streamline processes, and improve overall guest satisfaction.
Work History
Assistant Office Manager, 01/2023 – Present
Mike Heidger State Farm – St. Louis, MO
Generates quotes and proposals for clients to match individual needs.
Cultivates relationships with clients to identify and meet insurance needs and establish trust and rapport.
Creates and updates physical records and digital files to maintain current, accurate, and compliant documentation.
Transfers and directs phone calls, guests, and mail to correct staff members.
Provides comprehensive product knowledge and guidance to help clients on product selection.
Keeps front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Front Server, 07/2022 – 01/ 2023
Saint Louis Club – St. Louis, MO
Trained service staff on wines, spirits, and cocktails to maximize revenue and maintain stellar reputation for service.
Leveraged extensive wine knowledge to assist club members in selecting the perfect wine pairings, enhancing their dining experience.
Demonstrated exceptional customer service skills, ensuring the utmost satisfaction of club members and guests.
Proactively addressed and resolved member concerns, consistently upholding the club's reputation for excellence.
Developed strong rapport with club members, establishing lasting relationships and cultivating a loyal clientele.
Trained new staff members in fine dining etiquette, service standards, and customer engagement, fostering a cohesive team environment.
Restaurant Floor Manager, 01/2022 – 07/2022
The Benevolent King – St. Louis, MO
Created and managed an impressive wine selection, curating a diverse and sophisticated list that catered to various preferences and elevated the overall dining experience.
Reconciled cash and credit card transactions to maintain accurate records.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Carefully interviewed, selected, trained, and supervised staff.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Implemented efficient floor plans and seating arrangements, optimizing table turnover and maximizing restaurant capacity utilization.
Education
Associate of Arts: General Studies, 08/2006 – 08/2009
STLCC Forest Park – St. Louis, MO
GED: 04/2005
STLCC Forest Park – St. Louis, MO
References
Aimee Bhasme
Steven Marshall
Ricki Faupel
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