VS

VICKI SPENCER

ad4bz2@r.postjobfree.com 217-***-**** Athens, AL 35613

I started with the State of Illinois and finished my career there in 2015 with 31 years of employment. Now retired and looking for part time work, preferably from home.

I'm Organized, a dependable candidate and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Reliable employee seeking a position. I Offering excellent communication and good judgment. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Staff Guidance

Customer Care

Status Updates

Customer Satisfaction

Written and verbal communication

Beverage Preparation

Payment Processing

HENRY'S CIGAR BAR Fort Myers Beach,

FL

BAERTENDER

12/2019 - 09/2023

Greeted customers and provided excellent customer service. Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Ensured proper sanitation of bar area, glassware, utensils, and equipment. Maintained inventory of liquor, beer, wine, and other beverage items. Provided drink suggestions to customers based on their preferences. WORKED 3-4 DAYS A WEEK. DAYS, NIGHTS AND WEEKEND. BEER AND WINE ONLY. HAVE KNOWLEDGE OF SOME OF THE DIFFERENT SELECTIONS OF WINE. WAS MANAGER WHEN OWNER WAS OUT OF TOWN.

Worked 3-4 Days, including days. nights and weekends. Beer and Wine only. Have some knowledge of different selections of wines and also cigars. Acted as manager when owner was out of town, often opening and closing the bar. State Of Illinois Springfield, IL

Public Service Administrator

07/2013 - 02/2015

Helped develop monthly schedules and assignments.

Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Worked with senior case managers to coordinate team development activities and trainings.

Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.

Developed and implemented variety of innovative policies and strategies Summary

Skills

Experience

to promote client self-sufficiency.

Developed and created programs and monitored effectiveness against individual participant needs.

Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.

Increased customer satisfaction by resolving issues. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Managed team of employees, overseeing hiring, training and professional growth of employees.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Managed multiple helpdesk ticket and insured customer satisfaction. State Of Illinois Springfield, IL

Information Systems Analyst

05/1999 - 07/2013

Planned and designed system improvements to meet changing demands. Trained users and supported variety of problems with hardware and software.

Installed improvements and adjusted parameters to optimize functionality. Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems. Collaborated with upper management to drive strategy and implement new processes.

Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Developed diagrams to describe and lay out logical operational steps. Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards. Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Learned new skills and applied to daily tasks to improve efficiency and productivity.

Created plans and communicated deadlines to complete projects on time. Improved operations through consistent hard work and dedication. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Resolved problems, improved operations and provided exceptional service.

State Of Illinois Springfield Il, Illinois

Computer Operations Analyst

10/1987 - 05/1999

Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems. Developed diagrams to describe and lay out logical operational steps. Analyzed existing systems and databases and recommended enhancements to solve business needs

Collaborated with upper management to drive strategy and implement new processes.

Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Prepared variety of different written communications, reports and documents.

Glenwood High School Chatham, IL

High School Diploma

05/1983

Lincoln Land Community College Springfield, IL

No Degree

16.0 hours

Other education:

Net ware 6.5

Excel

Microsoft servers

VMware

Interview and selection training classes

Education and Training

Contact this candidate