S U R E S H S E L V A R A J N A D A R

IT P R O G R A M M A N A G E R D E L I V E R Y L E A D S C R U M M A S T E R

+1-650-***-****

ad4byf@r.postjobfree.com

Cupertino, California, USA -95014

http://in.linkedin.com/in/sureshselvaraj

E X P E R I E N C E O V E R V I E W

With over 22 years of comprehensive IT expertise, I bring a wealth of experience, including 12+ years dedicated to IT program management. My proficiency extends across diverse domains such as Application Development, Information Security Management, Delivery Management, Client Relationship Management, People Management, Program Governance, Financial Management, Business Development, Account Operations, and RFx Management.

As a seasoned professional in the BFSI domain, I have BFSI contextual mastery and have successfully collaborated with prestigious international clients. I have adeptly overseen comprehensive IT programs, specifically focusing on wealth management, mortgage banking, and card services within the consumer and community banking sector.

As Information Security compliance lead, I have handled all third-party audits – Expert in managing IT Operational risk, Information risk management process and Business Continuity Management (BCM).

Established and efficiently managed 11 secure Offshore Delivery Centers across strategic locations in the United States, India, Romania, and Argentina

Managed Digital transformation programs for JPMC Consumer and Community Banking Lines of Business. Responsibilities included:

o Year on Year 15% growth in revenue targets

o Implemented continuous process improvement – Lean Six Sigma o Customer Relationship Management at CIO/CTO and Executive Director level o End to End ownership for delivery of all digital transformation programs o Collaboration with multiple stake holders and vendor management, PMO, finance, legal. Domain Banking and Finance– 12 years Insurance– 6 years Manufacturing– 3 years Clients JPM Chase (CIB and CCB LOB) Metlife General Motors ICICI Bank, India General Cologne re Burberry

C E R T I F I C A T I O N S A N D R E C O G N I T I O N S

• Certified Scrum master – ID 1735517

• CCP BFS Certification- Investment Banking

• APICS - Basics of Supply Chain Management (BSCM)

• ITIL V3 Foundation Course

• Capgemini People Champ Award for Employee Engagement and CSR initiatives – 2008 and 2009

• Cognizant HR Award for Mumbai location growth – 2016 W O R K E X P E R I E N C E

May 2011 to May 2023

Delivery Lead – Senior Manager (Projects)

Cognizant Technology Solutions India Pvt. Ltd.

Jan 2007 to May 2011

Senior Consultant – Project Manager

Capgemini India Pvt. Ltd

Sep 2000 to Jan 2007

Software Specialist– Team Lead

Patni Computer Systems Limited

E D U C A T I O N

Graduated as Bachelor of Engineering - Computer Science from University of Mumbai, India – 2000 R E C E N T K E Y P R O J E C T S

JPMC – CCB Operations Technology – Portfolio Management Duration: Nov 2019 to May 2023

Peak team Size: 120 associates from 12 locations (Hybrid)

Managing delivery of 20+ cross functional programs within the CCB LOB – Operations Tech.

Project range from complex managed services development projects, multi-year cloud migration initiatives, M&A initiatives to UiPath based RPA programs.

Successfully handled the renewal and year on year growth in contracts for portfolio with rate change.

Closely monitored the program status and created succinct dashboards for leadership.

Zero Escalations on critical managed service programs despite disruptions and change in execution model due to Covid-19

JPMC – Information Security and Compliance Office

Duration: Oct 2016 to May 2023

Responsible for ODC governance processes, policies, procedures and controls to ensure operational, contractual, and reputational risk are effectively mitigated. Responsible for implementing and ensuring ODC contractual obligations.

Cognizant was rated as the best ‘Gold’ IT vendor in terms of Information Security and compliance.

No findings in annual comprehensive risk assessments in the last 3 years. C A R E E R H I G H L I G H T S

Co-inventor of AWS cloud-based tool Archive Convert and Enable (ACE) patented by Capgemini.

Collaborated with JPMC Supplier Assurance service (SAS) team and Cognizant compliance team in defining and creating the security controls for world's first bank-led blockchain platform – Onyx.

Joined forces with JPMC SAS team, Tavisca compliance on defining the RASCI for the programs within Tavisca – a cxLoyalty firm acquired by JPMorgan Chase

Commissioned 2 new client accredited ODCs in Romania post Cognizant’s acquisition of Softvision. T E C H N I C A L S K I L L S

Expert in JEE technologies, design patterns and frameworks (MVC, Struts, Spring, Hibernate and JSF). Proficient in solution designing, modeling & architecting skills. Extensive experience in bringing solutions from concept to release in a variety of environments and technologies. Extensive Experience in database technologies using Oracle 10g, SQL Server 2000 database, MySQL, DB2 UDB, Sybase.

Expert in all Project management tools – MS Project, JIRA, Confluence, MS Excel, Visio etc.

Good UX testing experience – Multivariate testing for creating engaging user experience.

Have managed mobile app development (Android and iOS)and testing teams – both responsive and native apps

5 years’ experience in designing and implementing Cloud Computing Services & scalable solutions using Amazon Web Services (AWS). Trained in cloud computing by AWS in Seattle.

Architected and built the tool - Archive Convert and Enable (ACE) patented by Capgemini - ACE is a high- performance scalable AWS cloud based application that converts 29 common file formats into archive compliant PDF/A files

M A N A G E M E N T S K I L L S

Proficient in program management skills: RFx management, planning, estimation, tracking, communication, leadership, Interpersonal and team management

Proficient in client interaction, stakeholder management, presentation, drafting master service agreements, working closely with client sourcing and supplier teams to fulfill client requirements.

Proficient in Agile Scrum, KANBAN as well as traditional SDLC

Responsible for mentoring, guiding and talent management for all Mumbai based associates

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