ORLANDO COLON

Tomball, TX ***** 787-***-**** ad4bss@r.postjobfree.com

Professional Summary

Former Tier 2 Technician and current Technical Supervisor educated to be a software developer with knowledge and experience as a system/network administrator, Technical Support, and Cybersecurity in an MSP environment proficient in hardware, software, and security planning. Able to select, install, configure, and manage components. Flexible schedule and adaptable approach.

Skills

Troubleshooting and diagnostics

Hardware and software installation

Strong analytical skills

Technical Support

Windows Server

Visual Studio

Microsoft 365

Microsoft Active Directory

SQL Basic

System Administration

Virtual and Physical Infrastructure

Cybersecurity

C#

Firewall, switching and routing.

Work History

Technical Supervisor 2nd and 3rd Shift / Former Tier 2 Technician 10/2018 to Present CP Corp – San Juan, PR(Remote)

Supervise the tasks and tickets generated and worked on by the technicians.

Assisted in escalated cases from the Tier 1 and Tier 2 resources.

Coordinate implementations, tasks, and maintenance with the customer according to the organization's policies.

Work with internal and external documentation like SOPs and/or documents requested by customer including reports of the task performed.

Aid System Engineer projects and jobs like implementations, deployments, software upgrades on the server side, data center movements, and server configurations

Create, manage, and administrate users and groups in Active Directory and Azure AD.

Analyze, plan, deploy, and administrate software and security solutions for 2,000 users and over 14 different organizations.

Manage Cybersecurity solutions like Antivirus, Threat detection tools, and Vulnerability scans and remediation.

Deploy and administrate Antivirus solutions.

Manage backup solutions like Veeam, Datto, and Rubrik including maintenance, implementation, and administration.

Switching, routing, and firewall configurations and management.

Administration of several ESXi hosts, vCenter, and Nutanix hypervisors. PC Support (Active Volunteer) 06/2018 to 09/2019

Fundación Hogar Niñito Jesús – San Juan, PR

Developed, updated, and maintained workstations for administrative employees.

Assisted remotely in situations with office PCs.

Support with the use of Microsoft Office and other software.

Install and maintenance to Office 365.

Initiated outbound administrative requests by phone and in writing to accomplish personnel requirements. IT Internship 02/2018 to 07/2018

Altitude Technologies LLC – Dorado, PR

Installed and configured computer components of workstations.

Created and managed databases for websites and web applications.

Install simple network infrastructure including wiring, switches, and routers.

Performed troubleshooting to network stations for over 40 users connected to servers.

Developed report forms for database reports in Visual Studio.

Create and administrate SQL databases.

Education

Bachelor of Information Technology: Major in Software Analysis & Development 08/2020 NUC University - Bayamon - Bayamon, PR

Certifications

Microsoft Azure Fundamentals

Deep Instinct Certified Engineer

Fortinet NSE 1,2,3

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