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Customer Services Case Administrator

Location:
Centurion, Gauteng, South Africa
Posted:
March 14, 2024

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Resume:

KATLEGO MAHLODI MABUSELA

Ext * lotus Gardens, Joe Modise Street Pretoria West, Gauteng

Mobile: (079-***-**** E: ad4br3@r.postjobfree.com Nationality: South African Race: Black (AA/EE) DOB: 20/12/1993 Gender: Female

Hello! I am Katlego. I am driven, ambitious, always up for a challenge and am looking for my next opportunity. Up until now I have been working in the retail industry and my background also includes performing a wide variety of general administrative duties to achieve top- notch office efficiency, from managing correspondence for the case administrator at the Health professions council of south Africa (Road Accident Fund Appeal Tribunal) where I previously Interned and preparing documents to answering telephone queries and updating records. I am hoping to gain more experience that will help me reach my goal of being a successful paralegal, legal assist. I have a positive attitude and work ethic, a hard worker and determined to succeed. Please get in touch if you are looking for someone who takes initiative, is self-motivated and who likes to take challenges. Skills and personal Qualities

• Friendly and outgoing

• Customer services

• Team player

• Happy to work long hours

• Good at taking instructions

• Independent worker

Work experience

British Council Invigilator

11/10/023 – Current

Ensure exams are conducted according to the relevant UK exam board and British Council requirements and code of conduct.

Ensure any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met. Report promptly to test venue at agreed time. In case of any delays or if unable to

Follow all relevant standards & procedures, based on training and reference

Be familiar with the emergency procedures for the test day venue.

Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.

Actively monitor candidates during tests to make sure that there is no violation of test conditions.

Follow all relevant guidelines and policies in the areas of: Data Protection,

Safeguarding, Health & Safety, Equal Opportunities and Diversity, and Anti- Fraud.

Report any incidents, emergencies or breaches of security to the appropriate test day supervisor.

Keep confidentiality for safeguarding related sensitive information, data and incidents of children and young adults.

Health professions Council of south Africa Raf Appeal Tribunal office Intern Legal Secretary

01/04/2019-30/03/2020

Provide secretarial duties to the relevant Case Administrators.

Maintain and update meetings schedules for the Appeal Tribunal.

Typing of Agendas and Minutes and preparation of documents for the Appeal meetings.

Arrange venues, refreshments and make travel arrangements.

Responsible for the administration and typing of all correspondence for the Case Administrators.

Attend to customer queries per e-mail and telephone.

Keep proper file management system.

Capture and access data on computer information systems.

Raise / capture requisition on Oracle System / cheque requisition for finance to process the payment.

Cotton on group Pretoria 14/11/2017 – 30/1/2018

• general sales

• customer services

• weekly stock take

• house keeping

• responsible for shelf display

:

• Ed- u college secondary school 2013

• University of Johannesburg diploma paralegal studies 2018 Modules:

civil law 1& delicts, debt collection & media 2

communication and business law

criminal law & law of criminal procedure & evidence

family law

labour law

personal injury claims

cyber law

legal writing skills

compliance management

insurance law

law of succession

insolvency law

Currently studying towards LLB Degree at the University of South Africa REFRENCES

Vutomi - Test Day Supervisor

076*******

Norman - Manager: cotton on retail store

079*******

Matome Seeisa - Case administrator

012-*******

ad4br3@r.postjobfree.com

Dipulelo Seriba - Legal administrator

073-******* ad4br3@r.postjobfree.com



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