Customer Service Quality Assurance

SAI NIKHITHA

+1-647-***-**** ***************@*****.*** Oshawa

PROFESSIONAL

SUMMARY

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience

SKILLS ● Business Administration

● Time Management

● Cash Handling

● Staff Management

● Customer Service

● Customer Relationship

Management (CRM)

● Quality Assurance

Controls

● Food Safety and Sanitation

● Safe Food Handling

Practices

● Stocking

WORK HISTORY Retail Associate 09/2022 to Current

CDS at Costco, North Oshawa

● Accomplished multiple tasks within established timeframes.

● Built relationships with participants through positive attitude and communication.

● Encouraged teamwork through strong communication and interpersonal skills.

● Worked independently with minimal supervision, taking ownership of assignments.

● Analyzed customer feedback surveys to determine areas for improvement within the organization.

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

● Completed day-to-day duties accurately and efficiently.

● Organized shelves, racks, and bins to ensure product availability.

● Received and stocked merchandise in a timely manner Warehouse Associate 01/2022 to 08/2022

National Logistics Service (NLS), Brampton, Hyderabad

● Worked in a fast-paced environment at Coach handbags warehouse

● Managed both e-commerce and retail stock deliveries

● Met hourly targets of RF scanning and packing 65 items

● Monitored product quality frequently, and reported problems to mitigate safety issues.

● Organized products with continuous rotation

EDUCATION Durham College, Oshawa, ON

Post-Degree Certificate, SCM, 06/2023

Georgian College, Toronto, ON

Post-Degree Certificate, PMI, 09/2022

Kakatiya University, India

Bachelors of Technology, 08/2021

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