Richard Foster

Charlotte, NC *****

ad4bpu@r.postjobfree.com

+1-704-***-****

Dedicated Customer Service Representative who provides exceptional customer service through active listening

and problem solving. Hands-on Customer Service Manager effective in motivating others to reach their optimum

potential. Analytical effective at technical support and reporting. Highly computer-savvy. Seasoned with more than

10 years in customer service and technical troubleshooting. Work Experience

Security Officer

SIG Security and Executive Protection - Charlotte, NC May 2023 to Present

Security Officer

Slam Operator

Amazon Warehouse - Charlotte, NC

September 2021 to January 2023

Fixed issues with shipments before they went out.

Security Guard

Show Pros Entertainment - Charlotte, NC

June 2014 to September 2019

Worked security on the field for the panthers. Also worked security at Spectrum Center, Bojangles Colesium, Ovens Auditorium, Carowinds, PNC Amphitheater, and wherever else I was needed in the area. Screen Printer - Matthews, NC

October 2011 to November 2013

Matthews, NC

Ensured timely response in picking and packing of orders. Followed company procedures to maintain work environment in a neat and orderly condition. Read work orders to prepare for machine setup.

Set up station by receiving picking and packing order and gathering packing materials. Met production goals by maintaining cost effective levels of spare parts inventory. Customer Service/Financial Service Rep

Citi Bank - Greensboro, NC

January 2007 to December 2008

Effectively managed a high-volume of inbound and outbound customer calls. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Managed executive calendar and coordinated weekly project team meetings. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Developed all process controls and metrics for daily management of the Call Center. Education

High School Diploma in Residential Electricity

Fieldale Collinsville High school - Collinsville, VA August 1988 to June 1990

Collinsville High School - Collinsville, VA

Skills

• Security

• Team management

• Security

• Customer service

• Conflict management

• Quality assurance

Certifications and Licenses

Driver's License

July 2023 to June 2028

Guard Card

I've taken my classes, but haven't received my card yet. Additional Information

Skills

Skilled in call center operations Customer service expert Strong problem solving aptitude Creative problem solver Analytical and critical thinker Strategic sales knowledge

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