K

Jeffrey

Keenan

310-***-****

jeffkeenan***@gmail.

com

Boston, MA 02215

SUMMARY

Contractor. Productive Operations Supervisor experienced in business and employee management. Bringing 10 years overseeing day-to-day activities. Decisive leader and strategic problem solver with excellent communication and planning abilities. My contractor events/opportunities originate from numerous companies including Boston Calling and Rolling Loud Festivals, State Farm, The Voice TV production as well as New England Patriots and Us Armed Forces.

SKILLS

Logistics Coordination

Staff Supervision

Budget Administration

Customer Relations

Performance monitoring

Compliance Management

Quality Assurance

Operations Management

Project Management

EXPERIENCE

Operations Supervisor

Palmetto, FL

Disney/Feld Entertainment/ May 2021 to Current

Developed and implemented standard operating procedures to ensure efficient workflow.

Identified areas of improvement and developed strategies to increase efficiency. Monitored staff performance and provided feedback for improvement. Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.

Ensured compliance with all safety regulations in the workplace. Resolved customer complaints in a timely manner to maintain customer satisfaction. Provided support to other departments as needed to meet organizational goals. Directed employees on how to use equipment properly and safely. Production Manager

Boston, MA

The Voice, Boston Calling & Rolling Loud Festivals/ Feb 2017 to Current Monitored the daily operations of the production team, providing guidance and support as needed.

Ensured that all safety policies and regulations were followed in accordance with company standards.

Coordinated with other departments to ensure smooth flow of materials throughout the production process.

Conducted regular meetings with staff to discuss progress and address any issues or concerns.

Established clear communication channels between management and staff members. Identified opportunities for improvement in workflow design and implementation. Field Marketing Manager

Boston, MA

GEICO, Esssentia, State Farm, Comcast, Others/ Jan 2015 to Current Conducted market research to identify customer needs and preferences. Developed innovative strategies to increase brand awareness. Organized promotional events and campaigns in various locations. Supervised a team of field representatives to ensure successful execution of tasks. Monitored competitor activities to stay ahead in the competitive landscape. Coordinated with vendors for timely delivery of products or services at promotional events.

Evaluated performance metrics and identified areas of improvement for future campaigns.

Collaborated with cross-functional teams such as sales, advertising, and product development.

Provided training on product knowledge to field representatives for better customer engagement.

EDUCATION AND TRAINING

Bachelor of Arts: Business Management

Berklee College of Music Aug 2011

Boston, MA

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