Waqas Muneeb Malik

***** *** *** ******, **, Canada

Phone: 236-***-****

Email: ad4bpl@r.postjobfree.com

Summary

Highly enthusiastic customer service professional with years of client interface experience. Currently seeking for a full time cashier position with a thriving, progressive company, within which my strong interpersonal skills, dedicated work ethic, and ability to provide impeccable customer service skills can be effectively utilized. Fluent in English, Urdu, Punjabi and Korean.

Work Experience

Iflogics, Sindh, Pakistan

Call Center January 2019 - March 2019

·Answered approximately 100 inbound customer calls per day in a friendly and courteous manner.

·Followed the conversational script provided by Iflogics and keeping customer calls to under 10 minutes.

·Provided exceptional customer service, assisting with their challenges and complaints.

·Took orders, inputted orders into our system, and provided customers with their order numbers and approximate delivery date.

·Provided information on additional products and services.

·Received recognition for increasing sales by 3%

Alisha Advertiser's, Sindh, Pakistan

Advertiser June 2019 - June 2020

·Responsible for posting more than 100 individual advertisments per day on newspapers.

·Helped local clients expand business operations through trageted advertising.

·Developed partnerships with local businesses to secure third party promotions.

·Conducted research and data analysis of current trends to present to clients.

·Proficiently analyzed customer needs to maximize advertising potential.

·Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

·Highly trained in handling cash and contents of the cash drawer dutifully.

Education & Qualifications

·High school Diploma.

Key Skills

·Ensure customer satisfaction by providing fast and quality service.

·Highly motivated, ambitious, determined and committed to professionalism.

·Hard worker; a fast learner and a resourceful team player.

·Work well under pressure with attention to detail, accuracy and punctuality.

·Proactively seek solutions and takes responsibility for resolving problematic issues.

·Proficiency in computer application skills including Microsoft Office program.

·Strong cultural awareness and the ability to adapt to new environments and people.

References

Will be furnished upon request

Contact this candidate