Technical Support Project Management
Resume:
Contact
Education
Phone
***********@*****.***.**
**** ****** **. ***** **** Manila
Address
Joseph De Jesus
Motivated individual looking to apply extensive skills in project management. I am organized with my daily routine for maximum efficiency while remaining flexible to changes in plans and arrangements. Detail – oriented subject matter expert skilled at finding customer resolution through in-depth research. Experience
Responsible for monitoring and inspecting calls taken by technical experts.
Documenting and reporting product or service quality levels. Ensuring that the agents provide quality service in line with the organizational objectives.
Communication, Statistical Analysis, Industry – specific technical knowledge.
Senior professional with broad knowledge of the current industry. In charge of implementing and maintaining processes given by the client.
Providing mentorship and contributing specialized knowledge. Recommending technical solutions and guiding representatives on proper call flow.
12/2018 – 05/2019 ( Cigna)
05/2021 - 03/2022 (AT&T)
Cigna Health Care Representative (Alorica)
Advance Technical Support (Concentrix)
Alyssa Echavez
Phone:
Concentrix
Remelda Leuterio
Phone:
MegaEast
Reference
University of the east
National University
Pre dentistry / Dentristry
Dentistry
June 2013 - April 2018
June 2018 - March 2019
Visual Design
Leadership skills
Management skills
Communication skills
Computer skills
Customer Services skills
Google Workspace and Microsoft Apps
Google Mail and Calendar, Excel,
OneDrive, Teams, Outlook, PowerPoint
WordMultimedia: Adobe Premiere,
Photoshop, Avid Pro Tools
Expertise
SOFTWARE EXPERIENCE
05/2019 - 04/2020 ( Amazon )
Amazon Technical support ( Alorica )
04/2020 - 05/2021 ( Amazon )
Quality Assurance Specialist for Amazon (Alorica)
03/2022 – 11/2022 ( AT&T)
Subject Matter Expert (Concentrix)
11/2022 – 07/2023 *AT&T)
Team Leader / Team Manager (Concentrix)
Contact this candidate