Customer Service Data Entry

KRISTY DISABATO

**** **** ****** ******, **** C Tempe, Arizona 85283 • 480-***-**** • ***************@******.*** PROFILE SUMMARY

Well-accomplished and versatile professional with a proven record in customer engagement and process optimization. Excels in environments requiring strong communication skills and a customer-first approach, making significant contributions to client satisfaction and operational efficiency. Demonstrated aptitude in leveraging technology for enhanced service delivery, particularly in remote settings. Adaptable and quick to learn, with a keen interest in applying these capabilities within the beauty supply and customer service sectors. Skilled at building relationships and understanding diverse client needs. CORE QUALIFICATION

Customer Service Problem Solving Process Optimization Communication Skills Client Satisfaction Operational Efficiency Remote Work Technology Proficiency Adaptability Relationship Building Upselling Workflow Management Product Knowledge Time Management Team Collaboration Data Entry Record Keeping Multitasking Conflict Resolution Attention to Detail PROFESSIONAL EXPERIENCE

Bees360 Tempe, Arizona

Drone Pilot MAR 2023 - Present

• Conducted comprehensive exterior and interior property inspections at residential and commercial.

• Demonstrated outstanding customer service and communication skills in coordinating with property owners and Bees360's internal team to efficiently schedule inspections, adhering to Service Level Agreements.

• Skilfully operated personal UAV to capture high-quality, pre-defined aerial imagery of property roofs.

• Effectively used BeesPilot App for systematic documentation of property exteriors and interiors through photography. Effective Techs, Phoenix, Arizona

Office Manager JAN 2019 - OCT 2023

• Managed timely responses to emails and phone messages.

• Maintained strict adherence to office budget constraints.

• Developed workflow processes, oversaw daily staff productivity, and implemented improvements to boost personnel performance.

• Streamlined organizational systems for efficient payment collections, accounts payable/receivable, deposits, and record- keeping.

• Initiated and managed Unmanned Aerial System (UAS) operations for building and area surveys for various companies. HPOne Tempe, Arizona

CSR JAN 2022 - SEP 2022

• Exhibited strong customer service and problem-solving abilities, consistently achieving positive results.

• Conducted over 40 outbound calls daily to provide customers with information about their current plans. Uhual Tempe, Arizona

CSR

• Achieved a 75% upsell rate on storage units for incoming customer calls.

• Operated effectively in a remote work environment.

• Fostered business growth by delivering exceptional customer service and demonstrating in-depth product and service knowledge.

• Ensured clear and consistent communication with customers regarding truck status and order discrepancies. EDUCATION & CERTIFICATION

McClintock Highschool, Tempe, Arizona - diploma

Regency Beauty, Mesa, Arizona – certification

FAA Part 107 Remote Pilot

FAA Aircraft Dispatcher

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