Project Management Manager

LUIS ENRIQUE GONZALEZ

**** ********, ** **** **. 79907 • 915-***-**** • ****.******@*****.***

https://www.linkedin.com/in/luis-gonzalez-39220622

SUMMARY

Professional Engineer with Bachelor’s degree in Electronic and Systems Engineering with over 30 years of experience in Technology area. Proactive, analytical and results-driven professional. Strong project management experience leading and implementing multiple technology projects onshore, nearshore, and offshore with different levels of complexity from initiation phase thru execution and closure using Waterfall and Agile methodologies. Experience working on a matrix and cross-functional organization. Bilingual in English and Spanish. Experience deploying projects in different countries such as USA, Mexico, Guatemala, Brazil, Costa Rica, Colombia and India.

WORK EXPERIENCE

Genpact July 2006 – Present

Technology Sr Project Leader

Previous roles include: “Mexico IT Site Leader” (2012-2016) where I was responsible for Mexico facility from Technology side. And “COE Voice IT Leader” (2006-2012) where I was responsible for the setup and support of Call centers processes.

Participating in the business development process (RFP/RFI) to analyze client requirements and develop IT solutions for potential clients.

Experience in effectively leading and executing large-scale technology projects on a global scale across various industries including banking, manufacturing, social services, healthcare, etc. Managed both remotelly and onsite implementations globally including the USA, Mexico, Brazil, Guatemala, Costa Rica, Colombia, and India.

Create detailed project plans and manages all phases of IT projects from initiation to production stage including definition, deployment, testing, documentation, and handover to support teams.

Acts as primary IT contact (the go-to person) for internal and external stakeholders (clients) for assigned projects and conduct Governance calls to communicate projects updates and address challenges and risks.

Experience in documenting and effectively communicating project commitments, progress status, issues, risks, and mitigation plans to both internal and external (client) leadership stakeholders.

Experience in leading and collaborating with technology teams located across various geographical locations to efficiently implement IT solution, guaranteeing the successful delivery of project objectives and benefits.

Proficiency in program and project management, encompassing a working understanding and application of Waterfall, Hybrid, and/or Agile methodologies

Worked with client departments to coordinate systems testing, installation, training and support plans

Experience leading the entire site from Technology standpoint coordinating a group of 28 engineers from different domains including Network, Applications, Help Desk, Telecom, Servers, etc.

Led and coordinate the deployment of IT infrastructure for new offices located in Reston, VA, Stamford CT, Richardson, TX, Uberlandia Brazil and Colombia.

Fondo Unido Chihuahua (United Way) Nov 2003 – Jun 2006

Technology Site Manager

Establish a local network solution for Fondo Unido office and connect all users to internet service.

Implemented an ERP system to effectively manage companies (donors), nonprofit associations, and assets/donations inventory.

Streamlined processes by transitioning from manual entries in isolated applications to a centralized ERP system, resulting in decreased operational and financial report execution times.

Work and collaborate with ERP vendor (Salesforce) for the development, testing and deploying of ERP system

Responsible for onsite technical support to users addressing hardware and software issues.

Cordis (a Johnson & Johnson company) Sept 2000 - Oct 2003

Information Technology Site Manager

Led the IT department for Mexico facility reporting to local Plant Manager and Corporate IT in Miami FL.

Forecasted and managed yearly IT budget, IT resources, and technical projects for the facility.

Ensured that all information systems and networks comply with internal, external, and regulatory (FDA) agencies.

Developed and implemented metrics to measure efficiency and effectiveness of the IT department

Planned and coordinated the transfer of select manufacturing systems from the Roden, Holland facility to Juarez, Mexico manufacturing plant in alignment with the company objective to close operations in Holland.

Provide support to local and remote users. Manage incidents/ service requests assigned to the team until resolution/ execution

Manage and oversee the day-to-day operations of the IT department, including infrastructure and systems

Collaborated with vendors to enhance telecom services and optimize costs associated with telephony services

Electronic Data Systems (EDS) Feb 1989 – Aug 2000

Hardware Supervisor

Defined and implemented a standardized office environment for all Delphi Manufacturing plants in Mexico by deploying Standard MS Office and Windows to 1200 computers distributed across the facilities in the region.

Built & implemented a LAN, Printing and email solution (Lotus Notes) to interconnect all Delphi manufacturing plants located in the north region of Mexico.

Supported end users on issues with computers, hard phones, printers and access to HP3000 system

Developed and maintained IT disaster recovery plans for all Delphi manufacturing plans

Professional growth from computer operator to hardware supervisor, overseeing a team of 15 engineers responsible for delivering Level 2 floor IT support to Delphi manufacturing plants.

EDUCATION

University: Instituto Tecnológico de Ciudad Juárez

Bachelor’s degree: Electronic and Digital Systems Engineering Aug 1985 – Dec 1989

TECHNOLOGIES AND CERTIFICATIONS

Technologies: Thorough proficiency in Windows and the MS Office Suite, encompassing MS Project, SharePoint, Teams, OneNote, as well as other pertinent tools such as Visio, Slack, Zoom, Citrix, VDI, AWS, Avaya, Genesys, NICE, TFN, VPN, and ServiceNow, among others.

Certifications:

Year

Certificate ID

Scrum Fundamentals

2023

992547

Generative AI beginner level

2023

39074

Agile Beginner

2022

IT Leadership Development Program by Harvard Business

2014

Lean Certified by Genpact

2014

64229

Green Belt Certified by Genpact

2010

14637

SKILLS

Ability leading multiple concurrent projects

Facilitation and Requirements gathering

Adaptability to WFH, onsite or hybrid

Bilingual English/Spanish

Customer service improvement

Adaptability to change

Stakeholders’ communication

End-to-end project management

Project budget management

Business & client liaison

Attention to detail

Analytical skills

Troubleshooting and Problem solving

Waterfall, Agile, Scrum and SDLF Methodologies

Strong Leadership and management skills

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