Pharmacy Technician Customer Service

Chalana Dianne Brown

Summary:

• Reliable and professional certified Pharmacy Technician with over 8 years of experience in retail pharmacies.

• Dual licensed in both Texas and Louisiana

• Contributes to efficiency of company by working flexible schedules.

• Maintaining a professional attitude and commitment to excellent customer service. Skills:

• CPR/AED certified

• data entry

• inventory management and ordering

• compounding

• drug classification & safety

• ability to decipher, input, and fill prescriptions with both accuracy and precision

• knowledge of pharmaceutical calculations

• Medicare, Medicaid, and private insurance processing and adjudication

• HIPPA & FDA compliance

• Pharmacy and customer records management

• Proficient Microsoft Excel (spreadsheet, Pivot Tables and VLOOKUP's ) Education:

• Lamar Institute of Technology

• Texas Careers

• Registered Dental Assistant

Certifications and Licenses:

• Texas State Board of Pharmacy Registered Pharmacy Technician #231397- Active Status

• Pharmacy Technician Certification Board, PTCB #30001948- Active Status

• Louisiana Board of Pharmacy, PTC.025574

• CPR/AED Certification

• Registered Dental Assistant

• State Board of Dental Examiners Radiology Certification Professional Experience:

ASPN Pharmacies Mar 2023 - May 2023

Patient Care Coordinator/ Pharmacy Technician

• Manage the reimbursement process from patient enrollment/ initiation to payer prior authorization, appeals/denial proceduresTaking Inbound and outbound calls to Patients, doctor offices, insurance companies

• Outbound calls to patients to schedule refills /delivery of prescription orders

• Setting up schedule and delivery for medication

• Run queries, vlookup, analyze data

• Inputting Insurance information

C4 Technical Services Aug 2022 - Oct 2022

Patient Care Coordinator/ Pharmacy Technician

• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

• Entered prescription information into computer databases.

• Answered telephones to respond to questions or requests.

• Managed escalated reimbursement issues related to prior authorizations and appeals

• Received written prescription or refill requests, verifying information for completeness and accuracy.

• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Market Basket Pharmacy-Retail Investors of Texas Jun 2019 – Mar 2022 Certified Pharmacy Technician

Responsibilities:

• Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacist to result.

• Commended by head pharmacist for efficient and accurate skills in filling prescriptions and customer service.

• Inputted and billed patients’ insurance, verifying eligibility and specific drug coverage, working on prior authorizations and insurance overrides.

• Maintained an orderly and clean store appearance Kroger Pharmacy Jan 2019 – Jun 2019

Certified Pharmacy Technician

Responsibilities:

• Communicate with physicians, nurses, and insurance companies

• Directly assisted an average of 50 customers a day, responding to needs and problems

• Worked closely with pharmacists and used medication software to safely and accurately dispense medication

• Input patients’ insurance information and adjudicate claims for prescriptions Brookshire Brother’s Pharmacy Apr 2016 – Sept 2018 Certified Pharmacy Technician

Responsibilities:

• “Floated” to multiple stores when necessary to provide technician relief

• Identified and enrolled patients in appropriate assistance programs (TimeMyMeds, Auto Refill, MTM)

• Properly filled and dispensed an average of 150-300 prescriptions per day

• Performed third-party billing for patient pharmacy purchases Liberty RX May 2014 – Feb 2016

Pharmacy Technician

Responsibilities:

• Greeting customers, helping and assisting with any needs or issues, maintaining customer/patient confidentiality

• Compounding prescriptions based upon predefined prescription formulas

• Processing and filling prescriptions prior to final verification by pharmacist

• Ordering and maintain inventory, including rotation of expired medications

• Delivered prescriptions to patients in the area

Additional Experience:

West Hardin CCISD Aug 2001 – Present

Substitute Teacher

Responsibilities:

• Substitute teaching and supervision of students

• Long-term one on one substitute for special education

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