Mercy Mutahi

Atlanta, GA 302-***-**** ad4bjr@r.postjobfree.com

PROFESSIONAL SUMMARY

Scrum Master and Agile Practitioner with over 7 years of experience leading and facilitating agile practices in the delivery of enterprise applications. Expertise in Agile methodologies and Scrum frameworks, enabling cross-functional teams to deliver high-value products quickly and effectively. A servant leader with a track record of successfully coaching and mentoring multiple teams to become high-performing and self-organized. Proficient in Agile tools like Jira, Confluence, Azure DevOps, and more.

PROFESSIONAL EXPERIENCE

Scrum Master Piedmont Healthcare Atlanta, GA April 2023 - Present

Coaches and mentors multiple Agile teams in implementing and improving Agile methodologies, focusing on Scrum to deliver quality products which led to increase in revenue.

Guides product owners in refining and prioritizing product backlogs to maximize value delivery, ensuring user stories were 100% ordered, defined, worked on by the team.

Facilitates Scrum events, ensuring their effectiveness and adherence to Agile principles.

Leads teams in work breakdown management, capacity planning, and dependency management.

Participates in Scrum of Scrum meetings for successful cross-functional project delivery.

Collaborates with cross-functional teams to identify and resolve impediments, ensuring timely product delivery.

Conducts Agile training workshops and coaching for team members and stakeholders.

Tracks team performance metrics, identified areas for improvement, and implemented corrective actions.

Utilizes Agile Scrum practices to help teams increase their velocity by 82% within the first year.

Fosters a culture of transparency, collaboration, and self-organization within teams.

Acts as a change agent to drive Agile principles and practices at both team and organizational levels.

Provides regular updates on Agile transformation progress and collaborated with stakeholders to develop solutions.

Scrum Master / Project Manager Emory Healthcare Atlanta, GA July 2021 - April 2023

Optimized Scrum practices and principles to increase customer and partner satisfaction.

Supported the product owner in refining and managing the product backlog.

Facilitated Scrum events and other meetings for effective collaboration.

Identified and removed impediments to ensure team productivity and goal achievement.

Coached 2 teams to higher levels of Scrum maturity in a sustainable manner.

Tracked meaningful metrics for product delivery and improvement.

Maintained information radiators and team tools for enhanced visibility.

Engaged in Agile Community of Practice to exchange knowledge and improve skills.

Coached 4 interns and launched a mentorship program for new joiners

Business Analyst/ Project Manager Emory University Atlanta, GA December 2017 - July 2021

Managed up to 5 client-facing events and operational projects.

Analyzed business challenges, determined new opportunities, and innovated cutting-edge solutions while integrating emerging technologies.

Identified and implemented long-term workflow improvements that increased the clinician’s productivity by 20%.

Consulted with business leaders and key stakeholders on internal systems, processes, reporting frameworks, and system requirements to align all strategic initiatives with the established goals and metrics.

Tracked and maintained key metrics and performance data indexes to demonstrate business process improvements.

Communicated project updates to stakeholders and continuously assessed and managed project risks.

Implemented risk response plans and fostered strong client and team relationships.

Addressed stakeholder concerns and feedback and managed stakeholder expectations.

Gathered, reviewed, and analyzed business and industry data, using data analytics tools.

SKILLS

Agile Development and Best Practices

Agile frameworks: Scrum, Kanban, XP

Agile Tools: Jira, Confluence, Azure DevOps

Microsoft Suite: Project, Word, Excel, PowerPoint, Access, Visio

Burndown/ Burn-up Charts, Velocity, and Capacity Planning

User stories, ATDD, TDD

Continuous integration, Automated testing

Project Management

Risk Management

Process Improvement

SDLC

Lean methodologies

Quality Assurance

Change Management

Cost-Benefit Analysis

EDUCATION

•Master of Science (MS), Health Informatics Mercer University, Atlanta, GA

•Bachelors of Science (BS), Interdisciplinary Studies in Health Informatics Georgia State University, Atlanta, GA

CERTIFICATIONS

•Professional Scrum Master 1 (PSM 1) – (scrum.org)

•Project Management Professional (PMP)- Project Management Institute™

•Lean Six Sigma Black Belt (LSSBB) – Mercer University

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