Front Desk Office

Nichanan Blaxell

Nickname : May

Current: **** ********** ** **** ****** Co 80528

Cell 970-***-****

E-Mail: ****************@*****.***

Objective:

Qualifications:

- Over 5 years experience in a variety of front office agent/GSA

- Experience as an assistant researcher

- Excellent interpersonal communication skills: relate well with clients, management, co-workers and people from diverse backgrounds.

- Strong troubleshooting abilities: identify administrative or customer related problems and implement appropriate solutions

- Computer literate on Microsoft Office, word, and Excel

Program for the hotel: Easy Front, Comanche,Hotelogix

,Mycloudhospitality,OPERA program

- Self-motivated, reliable, personable

Work Experience

2019-2023 -Stay home mom

2018 – Part -time teaching for high school student

2017- Research assistant at Prince of Songkhla university

2015- 2016 BYD Lofts Hotel & Apartments

Front Desk Agent : Responsibilities :carrying out the day-to-day duties of front desk reception in order to ensure the smooth and efficient,dealing with the general enquiries, Ensuring, as far as possible, that complaints and concerns that you may receive are attended to speedily and satisfactorily

Call centers: Take incoming calls

Waitress: when restaurant full of customer their supervisor or assistance F&B asked me to help, and I was happy to help when it’s not affect my work or my supervisor allowed me.

2013- 2015 Nicky’s Handlebar

Front Desk Agent; Responsibilities included face to face and telephone interaction with hotel guests’ .Troubleshot and resolved guest problems and ensured their satisfaction. Handle large amounts of cash, prepared occupancy reports and processed hotel reservation

Reservation : reserve hotel bookings and sale rooms new amendments, cancellations, reports reservation files to front desk managers

Cashier; respond to customer’s complaint and resolve their issue, take payment in the exchange of items sold, bag box and wrap purchased items

Waitress; making guest feel comfortable and welcomed at the restaurant, take beverages and foods orders, be able to describe menu appropriately to guests

2012-2013 Le tong Beach

Customer service agent: processed customer orders. Checked inventory for availability and shipped merchandise

2009-2010 Siam Paragon as part time job position in front office, (Part –time)

Front office: resolved guest problems

Education

2016- 2018: Master’s degree in Prince of Songkla University ( Phuket, Thailand )

-Faculty of Hospitality and Tourism management (Master’s Degree): Hospitalities study

I have done all the subjects required, however waiting for my paper to be publish as university required. My dissertation.: Tourist segmentation based on food risk perception: a study of Australian tourist in Phuket.

2008-2012 Degree of Bachelor of Arts in University of Thai chamber of commerce Thailand

Humanities faculties, Major English for Communication, Minor Business

2005-2008 High school in Thepmitr Suksa School

English and Math Program

Honor

-Employee of the month On February 2016

Reference: Mr. Rattichai Suchaiyah (Manager ) 081-***-****,076-343024

MS. Chotiros Deachachod (Assistant manager HR) 076-343024

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