Fazie Baksh ad4bf6@r.postjobfree.com• 631-***-****

linkedin.com/in/fazie-baksh • Stamford, CT

Summary

Responsible for the timely, accurate submission of invoices to the responsible payer. Evaluates payments received and apply to the patient account. Responsible for verifying insurance coverage, submitting reimbursement claims, and communicating with insurance companies, patients, and healthcare providers. Known for empathizing with individuals, along with strong outstanding communication and patient engagement skills. Adept at ensuring the accuracy and completeness of records, reducing errors, and enhancing the patient experience. Proficient in utilizing, conducting insurance verifications, and providing training to new staff members. Ability to utilize various techniques to streamline processes and enhance patient experiences. Areas of Expertise

• Insurance Verification

• Customer Inquiry Resolution

• Verification of Requisitions for

accurate payment type.

• Cross-functional Communication

• Training & Onboarding.

• Claims Reconciliation

• HIPPA Guidelines, ICD-10 Codes,

Diagnosis Codes Records

Management

• Medical Billing

• Prior Authorization

• Strong Verbal Communication

• Claims Processing

• Process Management

• Data Entry Accuracy

• Salesforce, Waystar, Epic, IDX,

Telcor, MEDGIS, LPLUS, Microsoft,

Zendesk

Career Experience

Billing Specialist, Variantyx Inc, Framington, MA April 2023- Sept 2023 (RIF)

• Resolved Customers questions and queries providing exceptional customer service.

• Verified insurance eligibility and consistently updated patient demographics in the system to ensure the maintenance of accurate and up to date records.

• Analyzed and reviewed submission of clean claim submission.

• Managed the distribution of patient statements, maintaining high standards of accuracy. Billing Coordinator Generalist II, Sema4, Stamford, CT June 2017-Arpil 2023 (RIF)

• Actively listening, having patience, empathy, and problem-solving skills. Providing respect along with high emotional intelligence.

• Handle customer complaints and queries. Following communication guidelines, policies, and procedures.

• Processed medical billing for approximately 100 customers daily, significantly expediting the process by 90% through the effective streamlining of insurance verification procedures.

• Determined covered medical insurance losses by studying provisions of policy or certificate.

• Documented medical claims actions by completing forms, reports, logs, and records.

• Resolved medical claims by approving or denying documentation; calculated benefits due; initiated payments. Billing Coordinator, Mount Sinai Health System, New York, NY February 2016 – May 2017 Fazie Baksh

• Provided excellent customer service by actively listening to the patient’s questions and complaints, showing empathy to their situation, being patient during the call and trying to solve their problems to the best of my knowledge and ability.

• Processed medical billing for approximately 100 customers daily, significantly expediting the process by 90% through the effective streamlining of insurance verification procedures.

• Determined covered medical insurance losses by studying provisions of policy or certificate.

• Documented medical claims actions by completing forms, reports, logs, and records.

• Resolved medical claims by approving or denying documentation; calculated benefits due; initiated payments. Accounting Clerk FPA (Merger with Mount Sinai Health System) November 2009 – January 2016

• Contributed significantly to the efficient and orderly daily operations of the healthcare facility, while managing administrative duties.

• Compiled and presented end-of-month reports to administrators and doctors, providing a comprehensive summary of the month's achievements and essential metrics.

• Ensured accurate data entry, resulting in efficient month end reporting. Education

Associate in Business

Indian Education Trust College, Georgetown, Guyana