Customer Service Rep

ELIAS BROCKINGTON

**** ****** ** ***********, ** 30538 · 386-***-****

************@*****.***

Experienced in Providing Customer service in all manners, primarily knowledgeable in insurance based areas and have contributed to many avenues of the work it entails, I’ve worked with customers to review and understand benefits of their insurance, successfully filed claims in times of loss and also provided Agents with ease of mind when it comes to changes on their clients policies in both auto and home.

EXPERIENCE

2/14/22-2/29/24

Customer Service Rep, Farmers Insurance

While Working here I was able to assist hundreds of agents secure business with new and existing clients by providing excellent service and understanding of changes and requirements of Insurance Policies

10/26/20 – 11/19/21

CANVASSER, 3MG ROOFING AND SOLAR

I provided homeowners with the ability to safely and reliably file claims in regards to losses on their home, taking care of all the necessary work they wouldn’t be able to accomplish successfully on their own.

7/19-5/20

APPRENTICE/HELPER, MIDSTATE PLUMBING

Worked in several locations that required both new and pre installed plumbing fixtures to be maintenced, I was able to put together entire systems whether using PVC, Copper or Metal to achieve the end result.

11/18-5/19

ROOFING SALES, JRC SERVICES OF CENTRAL FLORIDA

Interacting with homeowners who were in need of a new roof, performed inspections and offered assistance on making a claim with insurance.

6/18-11/18

CUSTOMER SERVICE ASSOCIATE, WALMART

During my time here I was able to effectively provide shoppers with the best experience possible making sure their needs and requirements were met with satisfaction, in doing so I have not only the shopper a better overall view of the company but gave the company a valued customer that would always shop within the establishment.

EDUCATION

DECEMBER 2021

CERTIFIED ADJUSTER CERTIFICATION

0620 FLORIDA ALL LINES ADJUSTER LICENSE, PRO FLORIDA

Completed course in 8 months, took exam and passed on first try with good results 79/100.

JUNE 2017

DIPLOMA, UNIVERSITY HIGHSCHOOL

Responsible and Outgoing Student, Majored in English and History.

SKILLS

●Confident Speaker,

●knowledgeable in auto and home based insurance

●Customer Service Oriented

●Negotiation

●Claims experience

●Construction

●Sales

●Retail

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