Jasser Castellanos

System Analyst

P

786-***-****

E

ad4bdq@r.postjobfree.com

A

** ** **** **

Miami, FL 33174

W

[Website] N/A

Objective

Education

Results-driven System Analyst with 3 of experience in analyzing, designing, and optimizing complex systems to enhance operational efficiency and drive business success. Proven expertise in gathering and translating business requirements into technical solutions, coupled with a strong aptitude for system integration and troubleshooting. Adept at collaborating with cross-functional teams to deliver high-impact solutions on time and within budget. Seeking to leverage my skills and experience to contribute to the company’s success by optimizing systems and driving innovation in alignment with organizational goals.

Sunset Senior High

September 1998 – May 2002

●High School Diploma

CERTIFICATIONS

●Security Plus

KEY SKILLS

●Veeam Backup

●Power BI

●Forcepoint DLP

●CyberArk PAM

●Microsoft Azure

Managing users, as well as WVD Host Pools and user sessions

Patching, installing and managing applications on virtual boxes

●Microsoft Suite, Office 365

●Windows 7, 8, 10

●Apple (basic troubleshooting)

●Active Directory

Creating, modifying, removing users, OU’s, Distribution and Security Groups, password resets, unlocking accounts

●Virus and Malware Removal

●MFA Management

Okta Verify – assigning portal apps, user management.

●VoIP phones

Cisco Call Manager

Avaya Cloud Office

Jive

●Backup Solutions and Data Recovery

●Smartphones – management, troubleshooting (iPhone, Android)

●Experienced with LAN cabling and topologies (Ethernet, phone lines, power lines)

Familiar with multiple ticketing systems, most recently ConnectWise

●Routers, switches, and wireless access points (WAN, VPN, firewall experienced)

●Able to multitask and adaptable to rapidly changing environment.

Addition Skills

●multilingual:

English

spanish

some portuguese

REFERENCES

[Available upon request.]

Experience

Swire Properties

System Analyst, April 2022 – November 2023

ogreatly assisted the company in order to obtain iso 27001 certification

oConduct analysis of existing systems, processes, and workflows to identify areas for improvement and optimization

oidentified key weaknesses in workflows, and developed strategies to optimize overall department efficiency

ocreate documentation and conduct reviews on a structured basis to ensure policies and procedures are up to compliance standards

oorganize all data and documentation to present to auditors on an annual basis, to maintain iso27001 compliance, and to prepare for nist800 certification

omaintain data inventory, which includes system logs, backups, and key data flows

Related Group

System Analyst, October 2018 – April 2022

oDeskside as well as remote support for all employees

ouser/ virtual desktop management using microsoft azure

otesting and implementation of new technology (windows virtual desktop, teams meeting rooms, avaya cloud office)

ohardware/software procurement and provisioning

oProvide remote support during COVID-19

Lennar Corp.

Security Technician, November 2014 – February 2018

oAssured all licensing and documents are in place to create websites

oManaged all branches and users in website creation software

oGranted access to mobile solution for Loan Officers

oAssisted with implementation of website creation software rollouts

Computer Science Corp.

Senior Field Technician, November 2013 – October 2014

oTraveled to different sites to address any user issues

oCompleted several Windows 7 refresh projects

oHelped users with issues ranging from hardware repair/replacement to software issues

oDeployed any new or replacement machines for users as needed

Banco Itau Europa International

Junior Infrastructure Analyst, April 2013 – October 2013

oProvided access to any and all systems for users, vendors, clients, and visitors

oProvided desktop support for users

oProvided remote support for users in other branches (Brazil, Uruguay, Paraguay, Cayman)

oReceived commendation from users for outstanding performance, “Thumbs Up” award

oMonitored and maintained in house servers, phone recording systems

oDeployed laptops, company phones, and tablets to traveling users

oDocumented procedures for any undocumented and new applications and systems

oWorked in conjunction with Information Security, Compliance, and applications teams to ensure all user requests were provided properly and within compliance regulations

National Brands, Inc.

Help Desk Technician, September 2011 – February 2013

oLevel 1 Support using Ticketing system – open, update, and provide status of incident

oTrouble diagnosis via phone, remote control of desktop or ON-SITE visit (Data Centers)

oAdding and Removing users using Active Directory

oSetup and maintenance of accounts for Microsoft Exchange

oInstall and configure laptops, desktops, printers and peripherals for customers

oProblem analysis, isolation and correction of desktop software and hardware issues

oSetup of new employees with credentials and file access

oTroubleshooting and replacement of hardware

VGIT Group

Field Technician, June 2011 – September 2011

oProvider of technical support to client

oConfiguration of routers and access points

oRemoval of malware and viruses

oWorking with support to recover data for proprietary software

oSet up and provide remote access to CCTV

oConfiguration of wired and wireless printers

oMonitor network and provide remote and on-site support

BCA Financial

Hardware Support Technician, November 2010 – June 2011

oSetup of systems and credentials for new employees

oConfiguration of printers

oSet up conference room audio/video and presentation.

oAssisted employees with learning and navigating through proprietary company software

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