KIRIANA MATHIS

**** ******* *** ************, ** 32218

ad4bdm@r.postjobfree.com

904-***-****

I am a very fast paced leaner, very observant, and have great communication skills. I also am very organized person and over achiever. I strive to meet past my goal mark. I am very excellent with 10 key typing.. I am very compassionate.

The Bridge To Success Academy2017-2018

Robert E Lee High School 2014-2016

FVL 2016-2017 FSCJ 2022

High School Diploma- 05.30.2018

3.5 GPA

Valedictorian

Experience

Jimmy Jazz-06/2019-06/2020

I am a sales representative, and cashier, I assist customers with their concerns and questions

Concentric-10/2020-05/2021

Took inbound calls, updated customers’ accounts, sales advisor, multitasking on different work systems. Attended team’s meetings. 10 key typing customer support via phone and email. Worked with Humana company got customers medications sent out via mail

Solera- 10/2021- 6/2022

I am a CSR level 2, I take inbound and outbound calls and set appointments for customers to get their car maintenance also take messages and send off to the dealership if needed. Attend team meetings monthly 10 key typing customer support via phone and email

Vitas-7/2022-7/2023

I am a patient care secretary, I work closely with the team manager, I handle phone calls with patient’s family and send the call to correct place, I drop file paperwork, I keep up with patients charts, I have weekly team meetings. Faxed off paperwork, 10 key typing, HIPPA protocol. Customer support via phone and email scheduled patients appointments with home health aids I worked reception desk.

Convey health solutions-11/23-present

I take inbound calls for Medicare and Medicaid members who have questions regarding OTC benefits or wanting to place an order my phone. I also support in helping member with website assistance. I also help member get clarity on transaction history or with catalog support.

Valedictorian

A/B honor roll

Certificate in Digital Tech class

Certificate in Pre-licensing Completion

10- Key Typing

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