Juan. Jones

**** ****** ******

Dallas Texas,****3

214-***-****

ad4bcy@r.postjobfree.com

Objective: To use my existing skills, as well as those that I acquire, to be consistent, effective, and professional contributor in a high performing organization and, will offer a career SQL, Windows ME, and XP, as well as MS word typing 30 words opportunity.

Qualifications: Experience in both sales, technical support, and customer service, excellent telephone manner, positive attitude, committed to doing a great, well job, well developed communication, presentation, interpersonal, and organizational skills, detail oriented skills, proficient I type 30per minute (wpm), strong oral/written communication skills, problem solving, helping with all inquiries.

Employment:

2021- Sphere Trust Commerce- Sr Install Tech / Sr Tech / Sr Customer Service Rep

In charge of making Inbound/ 0utbound calls using my Internal/External oral and written communication skills with vendors, and buyers, also providing a variety of services from customer service, technical support, install tech, trouble shooting. Account specialist, restoring closed merchant accounts, adjusting rates and fees, processing credits, researching customer debit / credit payments in a timely manner. Sr PCI Compliance rep assisting merchant with their self assessment questionnaire.

2019-2020 Pearl Payments- Install Supervisor / Tech Support Supervisor / Sr Customer SVC Rep

In charge of assisting merchants, ISO, and Vendors with troubleshooting their credit card terminals, and POS System by installing PCI Compliance software for EMV Chip cards. Downloading files, and programming all terminals, and POS Systems then run a test transaction prior to shipping the equipment to the merchants location in a timely manner. Also help with assisting merchant with deposit information, rebates, credit refunds, and transaction history researching.

2016-2019 TranzVia- Equipment Manager / Inventory Manager/ Sr. Activation Specialists/ Sr. Technical Support/ Customer Support/ QA

In charge of ordering all credit card equipment for the company building the files, and programming them as I ship them to merchants; also assisting merchants, agents, ISO, and vendors with technical support such as problem solving the merchant equipment by trouble shooting their terminal to resolved the issue in a timely manner. Also assisting merchant by researching credit card history for missing credit card payments to help obtain the full credit card numbers through SQL for sale that needs to be reprocessed by the merchant; also assisting with special programs as needed. Also I assisted with QA for 6mos gather documents for new clients; researching document for compliance status for account approval.

2012-2016 JetPay LLC- Sr Technical Support/ Sr Customer Service Rep

Internal/External oral and written communication skills with Merchants, Agents, ISO, and Vendors by using my SQL skills to research credit card transaction history for customer debit and credit card payments in a timely manner. Restoring closed accounts, processing rebates, adjusting rates and fees, problems solving, technical support, trouble shooting terminals, account specialist, PCI Compliance, and assisting with special project and task as needed.

2007-2012 Encore Payment System- Sr Customer Service/ Sr PCI Compliance rep/ Sr Tech Support

Making Inbound/ Outbound calls using my Internal/External oral and written communication skills with vendors, and buyers, technical support, trouble shooting, account specialist, restoring closed merchant accounts, adjusting rates and fees, processing rebates, researching customer debit and credit payments in a timely manner. Sr PCI Compliance rep assisting merchant with their self assessment questionnaire.

2004-2005- First Texas Mortgage- Loan Officer

Oral, and written communication skills, assisting clients with getting loans financed through the bank, while working closely with credit developers; processing the loan.

Education:

1984- Amaceo Smith High School

1985-1986

1991- El Centro College

2006- NNCC Education Training