Customer Service Shipping Manager

Scott Neu

Andover, MN, ***** 651-***-****

*******@*****.***

Efficient problem-solving shipping manager with 39 years of warehousing and distribution expertise. Driven to maintain a culture that utilizes safety, productivity, innovation and excellence in all aspects to ensure company success and customer satisfaction.

EXPERIENCE

Shipping Manager Jan 2020 - Present

WestRock, Fridley, MN

Effectively manage, mentor, develop, and engage team of 12 across 3 shifts in a labor union

Collaborated with logistics and customer service to implement online shipment tracking to increase visibility across departments

Instituted monthly cycle counts that led to 100% annual inventory accuracy with $0 loss

Increased ontime delivery from 95.2% to 98.75% exceeding corporate goal of 97%

Efficient utilization of ERP/MRP systems to plan and expedite up to 30 shipments per day

Prepare and maintain work records and reports such as time wages, daily receipts, and inspection results

Reconciled returns, rework, and audited production output for accuracy to ensure system data integrity

Warehouse Manager Jul 2013 - Jan 2020

Citi Cargo, Roseville, MN

Inventoried and reconciled 340,000 sq ft across two distribution centers

Delegated fulfillment, consolidation, and cross docking amongst 5 team members

Developed and trained associates on special material handling of high value assests

Monitored JIT sequencing to ensure on time in full delivery

Instrumental in achieving 100% accuracy of national shipments

Shipping Lead / Supervisor Feb 1984 - Jul 2013

WestRock, St Paul, MN

7 years on production floor learning various positions of manufacturing

Loaded, unloaded trailers using sit down fork lift

EDUCATION

High School Diploma

SKILLS

Safety Advocate, Scheduling, Continuous Improvement, Collaboration, MRP, Customer Service, Communication, Forklift Operator, Inventory Control, Shipping/Receiving, Logistics, Microsoft Office 365

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