P a g e * *

Sam Beltran

I have many years of experience in an IT Support Administration

Email: ad4bb2@r.postjobfree.com Mobile: 925-***-**** LinkedIn: http://www.linkedin.com/in/sambeltran

Summary

Over the past decade, I have worked for the same organization, helping end-users with their daily computer challenges and troubleshooting their company-assigned devices. These technical services range from password reset to complex file permission access. Skills

Azure AD, DHCP, GPO, Exchange 365, Windows 10, Windows 11, Office 365, MS TEAMS, ZOOM, Company Intune Portal, MOODMEDIA, Windows Server 2012 r2, PowerPoint, Office365, Microsoft Authenticator, ZSCALER, Managed Firewalls, Routers and Switches (Cisco ASA’s, 3560, and 2901),

Experience

Teleflex Incorporated – (Acquired Neotract in 2017) Sr. Desktop Administrator

May 2015 - January 2024

Pleasanton, California

Responded and identified computer and device problems.

Troubleshoot installed apps issues and file access

Developed an IT On-Boarding and Off-Boarding process with HR.

Worked closely with the End-Point Team on the following: o Provided new hire info for new AD accounts creation and mailboxes. o Tested new software releases

o Tested new hardware implementations.

o Tested new images for computer re-imaging.

Maintained IT inventory such as laptops, iOS devices, adapters, monitors, keyboards, etc.

Worked closely with the Quality and Regulatory team, during the FDA audit.

Monitored and maintained Help Desk tickets in the Remedy system.

Imaged and deployed refurbished PC and mobile device hardware

Setting up workstations

Manage MS TEAMS Calendars for all conference rooms P a g e 2 2

Neotract (Jumpstart Technology Consulting, MSP)

System Support Engineer

September 2013 - April 2015

Mountain View, CA

Hardware and Software Deployment – Desktop and laptop imaging and software deployment.

AD and Exchange Provisioning – Maintained user accounts, permissions, email and DLs.

Cloud Storage for Sales Team – Setup and managed Dropbox

File & Print Management – Provisioning and troubleshooting

Managed a Carbonite for off-site Back-up Disaster Recovery system

Managed NetApp for on-prim storage

Mobile Device Support – Managing Apple, Android, and other mobile devices

IT Solutions - Recommending and implementing new solutions to improve the Service Desk environment through self-service and automation.

Additional work history is available at http://www.linkedin.com/in/sambeltran Education

Bachelor of Science – Computer Science

Heald College-San Francisco

September 1980 – July 1985

MCSE 2000 – Windows Servers

Intense School of Technology

Oct. - 2002

Fundamentals of Strategic Planning

American Management Assoc, San Francisco, CA

April - 2005

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