Evaluation Services Veterans
Resume:
EMPLOYMENT HISTORY
OCT **** - PRESENT
Case Builder, Veterans Evaluation Services, Atlanta
• Analyzed and synthesized complex medical and military records to build strong disability evaluation cases. • Identified discrepancies in records to ensure accuracy and completeness in cases. • Tailored cases to prioritize veterans' needs and challenges for fair outcomes. • Surpassed goals set forth by the VA and tracked trends in disability evaluation cases. • Recommended innovative strategies to enhance case quality and accuracy. • Developed and implemented a mentorship program for new Case Builders. • Conducted audits of evaluation cases to ensure compliance with industry standards. • Established relationships with medical and legal professionals for expert insights. • Implemented a feedback system for Case Builders to improve evaluation processes.
Collaborate with veterans' support organizations and resources to offer additional assistance and guidance beyond disability evaluation cases, contributing to the holistic well-being and successful transition of veterans in their post-military life. Collaborate with veterans organizations and support services to expand resources and assistance available to veterans beyond disability evaluation cases. This initiative aims to enhance the overall well-being and success of veterans in their transition to civilian life, demonstrating a commitment to comprehensive support and care for the veteran community. Engage in continuous learning and professional development opportunities to stay informed about the latest trends, regulations, and best practices in disability evaluation, ensuring that case building processes align with industry standards and veterans' needs effectively.
Develop and implement specialized training programs for Case Builders to enhance their understanding of veterans' unique experiences, needs, and challenges, equipping them with the knowledge and skills to build more empathetic and effective disability evaluation cases. This training initiative aims to elevate the quality of support provided to veterans, foster a deeper sense of empathy and understanding within the team, and contribute to more comprehensive and tailored disability evaluations for veterans.
Develop and conduct training sessions on disability evaluation best practices and industry regulations for internal team members, ensuring continuous skill development and knowledge enhancement among Case Builders at Veterans Evaluation Services.
Identify opportunities for cross-functional collaboration with medical professionals, legal experts, and veterans' support organizations to enhance the overall effectiveness and impact of disability evaluation cases, promoting a holistic and integrated approach to supporting veterans in their transition to civilian life. Collaborate with governmental agencies and policymakers to advocate for policy changes that improve the accessibility and quality of disability evaluation services for veterans, demonstrating a proactive approach to enhancing support systems and resources for the veteran community.
541 WESTRIDGE CIRCLE, Dallas, United
States, 30132
**********@******.***
KELLY UHLIS
PROFESSIONAL SUMMARY
Skilled Government Management Liaison adept at office management and case building, with a keen eye for detail and a methodical approach to task execution. Excels in creating efficient organizational systems and leveraging expertise to facilitate smooth operations within governmental frameworks. Committed to enhancing inter-departmental communication and collaboration through meticulous documentation and strategic planning. EMPLOYMENT HISTORY
APR 2021 - PRESENT
FEMA/CDC Supervisor, Maximus, Atlanta
• Managed a team of 30 employees in a call center environment• Exceeded weekly and monthly goals consistently• Cross-trained team members and contributed to the development of a comprehensive guidebook• Worked on government contracts at Maximus in the field of Government Administration
Implement emergency response procedures in alignment with FEMA and CDC guidelines to ensure the safety and well-being of employees and the community during crisis situations. Collaborate with FEMA and CDC officials to stay informed about the latest emergency response procedures and best practices, ensuring the team is well-prepared to handle any crisis situation effectively. Develop and conduct training sessions for employees on FEMA and CDC guidelines, ensuring that the team is up-to-date on the latest protocols and procedures to handle emergency situations effectively. Identify and implement innovative technologies and tools to enhance emergency response capabilities, leveraging data analytics and artificial intelligence to streamline decision-making and improve response times during crisis situations. Lead the development and implementation of a comprehensive crisis communication plan that includes strategies for internal and external communication, ensuring timely and effective dissemination of information to employees, stakeholders, and the community during emergency situations.
Develop and implement a continuous improvement program for emergency response procedures, conducting regular audits and reviews to identify areas for enhancement and refinement, ensuring that the team remains at the forefront of best practices in emergency preparedness and response within the FEMA/CDC Supervisor role at Maximus. Develop and oversee a mentorship program that pairs experienced team members with new hires to provide guidance on FEMA and CDC guidelines, fostering a culture of continuous learning and skill development within the FEMA/CDC Supervisor team at Maximus.
SKILLS
management Data Analysis
Advocacy Quality Assurance
Training Cross-functional Collaboration
Research Medical Records Analysis
Compliance Auditing Relationship Building
Continuous Learning Government Contracts
Crisis Communication Mentorship Program Implementation Team Management Task Execution
Inter-departmental Communication Case Prioritization Office Management Negotiation
Data Visualization Project Management
Leadership
EDUCATION
SEP 2003 - MAY 2014
Masters of Business, American Intercontinental University-Atlanta, Atlanta
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