Customer Service Experience

Toniko Broussard

Aurora, Colorado ***** 720-***-****

******.*********@*****.***

PROFESSIONAL SUMMARY

Proficient professional mover versed in packing, loading and unloading items as part of commercial and residential moves. Clear communicator and collaborative team player with unparalleled work ethic. Eager to take on increased responsibility and contribute to business success. Knowledgeable Mover driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days. Reliable Mover familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills. Excellent record of keeping damages and claims to minimum while maximizing load volumes. Over 30 years experience.

SKILLS

• Physical Strength and Stamina

• Customer Experience

• Wrapping and Boxing

• Packing Expertise

• Production Efficiency

• Damage Prevention

• Janitorial

• Performance Goals

• Customer Order Fulfillment

• Professional Relationships

• Stacking and Staging

• Gravel Shoveling

• Customer Satisfaction

EXPERIENCE

12/22 to Present JANITOR

Flagship Janitorial Denver, Colorado

• Clean and supply designated building areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)

• Perform and document routine inspection and maintenance activities.

• Carry out heavy cleansing tasks and special projects. 05/2019 to 09/2022 PROFESSIONAL MOVER

Ledoux Moving Solutions Aurora, Colorado

• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.

• Completed over 2 to 3 jobs per day by loading boxes and large items, unloading

• trucks and cleaning job sites.

• Operated with safety and skill to avoid accidents and delays.

• Loaded and unloaded trucks with customer possessions or merchandise

• weighing up to 200 lbs.

• Increased customer satisfaction by providing fast service and working with

• customers.

• Packed boxes according to correct service and quality standards to uphold customer satisfaction.

• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

• Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction.

• Collected customer payments daily and kept detailed documentation.

• Implemented new and improved procedures to meet changing market and business demands to increase overall profits by 100%.

• Planned mile routes according to traffic patterns, weather conditions and company regulations.

• Arranged items at destination according to customer requests and instructions.

• Followed verbal and written instructions to properly move and ship products.

• Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.

• Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.

• Prevented load shifting or damage by using bracing and strapping techniques.

• Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and other furniture.

• Operated moving truck safely to deliver items to destination without nicks or scratches.

• Surrounded items in cling film, padded blankets and tape to protect from damage.

• Strapped items down over protective padding to secure throughout transportation.

• Moved furniture and boxes using utility dolly and truck ramp.

• Maintained inventory of shipping materials and supplies. 07/2012 to 05/2019 PROFESSIONAL MOVER, DRIVER.

Blackhawk Movers Denver, Colorado

Oversaw as many as 1 team at time with more than 2 to 3 total personnel. Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs. Collected customer payments daily and kept detailed documentation. Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

EDUCATION 01/1994 Graphic Design

Aurora Central High School, Aurora, CO

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