Janice L. Sarno

North Reading, MA ***** 978-***-**** ad4b8y@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Northshore Minds, PLLC Wakefield, MA November 2021 – Present Practice Manager

● Manage the practice, office and business.

● Initiated and coordinated office renovations due to practice expansion.

● Coordinate patient and physician scheduling.

● Implemented the practice’s billing system.

● Authored the office practices manual, policies and procedures.

● Perform all HR functions including recruitment, onboarding and performance management.

● Manage procurement and inventory.

Amazon Greater Boston Area August 2021 – November 2021 Recruiter

● Lead job fairs throughout the Boston/North shore area.

● Assisted candidates with application process including background checks and I-9 forms.

● Reviewed start date, location, hours and salary with all new hires. Massachusetts General Hospital, Infectious Diseases Boston, MA September 2001 – August 2008 Practice Administrator/Administrative Manager

● Responsible for creating and monitoring operating and capital budgets.

● Assisted Medical Director in controlling budgeted overhead and addressing inefficiencies identified within the practice.

● Evaluated and implemented office medical record systems.

● Implemented controls and procedures to manage billing operations.

● Identified opportunities to enhance revenue, increase productivity and reduce expenses.

● Responsible for oversight of Managed Care billing including coding and reimbursement. Increased Practice collection rates by 35%.

● Directed daily operations including supervision of clinical and administrative staff.

● Coordinated and tracked patient satisfaction surveys. Identified and resolved patient issues identified.

● Improved practice operations by initiating, coordinating and enforcing practice operational policies, procedures including HIPAA and safety standards.

● Participated in the development, execution and implementation of strategic plans for the division.

● Oversaw and participate in the external audit process for the outpatient practice and laboratory facilities. (JACHO, CLIA, OSHA, etc.). Ensured compliance with all state and federal requirements.

● Negotiated with vendors and service contractors to ensure the highest level of return for the practice.

● Lead annual performance evaluation process.

● Created an incentive program for provider encounter claim submission. Increased compliance from 45% to 98%.

● Responsible for coordinating renovations, buildout and move to new location.

● Expertise in Microsoft Office including Windows, Excel, PowerPoint and Teams as well as EPIC, EMR, IDX, PCIS, CAS, LMR, OnCall and Kronos.

Boston Medical Center –Dermatology Boston, MA June 1999 – August 2001 Practice/Operations Manager

● Led multiple practices which included 3 Boston locations as well as Brockton and Wellesley

● Oversaw day to day operation of the outpatient practices which included managing administrative staff, performance evaluations, payroll and scheduling.

● Responsible for marketing for the Wellesley practice. Created a practice brochure and designed several advertisements that increased the visibility of our practice in the community.

● Managed care contracting which included credentialing of physicians, negotiation of fee schedules and dispute resolution with HMO’s.

● Prepared capital expenditure budgets. Negotiated for capital acquisitions with third party vendors. Selected and coordinated installation of new phone, intercom, and voicemail system.

● Expertise in IDX, PMS, PCN software systems.

● Interviewed, hired and trained employees.

● Implemented new policies and procedures including: charge entry procedures, patient information, scheduling of patients, surgical set-up procedures, universal safety precautions for OSHA, JCAHO and CLIA compliance.

● Prepared an analysis of operating income and expenses that resulted in the physicians’ decision to acquire the Wellesley dermatology practice from Boston Medical Center and demonstrated how expansion of the practice and increasing the number of procedures offered would increase profitability.

● Oversaw all professional billing. Increased collection rate from 39% to 69% through better billing practices and improved monitoring of third-party service providers. Wm. Danby & Lynnette Margesson, MD, PA Manchester, NH May 1995 – June 1999 Practice Manager

● Selected and oversaw the implementation of a new PCN software system that increased office productivity through improved patient scheduling, tracking of pathology and laboratory reports and more timely and accurate receivable reports.

● Supervised billing and collections including third-party reimbursements.

● Supervised third party accountant and ensured that accounts payable were authorized. Tracked monthly operational expenses and weekly payroll.

● Maintained OSHA and CLIA compliance.

● Human Resource responsibilities included: hiring clinical and administrative staff, annual evaluations, ensuring license updates for clinical staff.

● Coordinated start-up operations when practice was acquired. Credentialed physicians for insurance companies

● Budget/Projection Analysis

EDUCATION

Rivier University

Bachelor of Science, Biology

Certified Medical Assistant

Certified in CPR and First Aid

ADDITIONAL EXPERIENCE

● Lead two girl scout troops ages 6-12 for approximately 5 years. During this time, I coordinated and directed overnight camping venues, charity work which included food drives, cookie sales, visits to elderly care facilities in which the girls worked with the residents in a variety capacity such as caroling, crafts, food preparation, etc.

● Volunteered at the schools including working in the library, inventory management, reading to students, field trip chaperone, and presented to the students on issues facing women in the workplace.

● Coordinated Company events, holiday parties, and catering.

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