Murrieta, CA ***** 619-***-**** ad4b8u@r.postjobfree.com

ANTHONY GONZALES

Detail-oriented Data Quality Analyst adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on regular basis to provide data integrity and quality. Hardworking and passionate job seeker with strong organizational skills eager to secure Data Analyst position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL

SUMMARY

SKILLS ● Data Organization

Data Collection, Analysis,

and Evaluation

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● Corrective Action Plans

Quality Assurance

Requirements

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● Quality Inspections

● Data Validation

● Data Warehouse Concepts

Complex Data

Interpretation

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CONTACT CENTER QUALITY IMPROVEMENT DATA ANALYST 12/2008 to 01/2023 ESET, San Diego, CA

ASSISTANT TO THE VICE PRESIDENT OF OPERATIONS 05/1994 to 10/2008 Domino's Pizza, San Diego, CA

WORK HISTORY

● Determined root cause of data quality errors and recommended long-term solutions.

● Developed and executed data cleanup measures.

● Evaluated large datasets for quality and accuracy. Collaborated with business analysts and software development team to identify and convert business goals into data requirements.

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● Researched and determined scope and complexity of issues. Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.

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Collaborated with Sales and Tech Support departments to respond to questions and concerns regarding project details and Metrics.

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Researched and compiled tailored monthly analytics and reports for senior management with Microsoft Excel.

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Developed Call Center metrics derived from raw company data to track improvements in organizational efficiency.

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Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.

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Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.

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● Handled administrative systems to assist senior leadership and over 32 staff members.

● Allocated work assignments and tasks to comprehensively manage administrative projects.

● Produced reports outlining financial data to assist management with making strategic plans SONAR TECHNICIAN 08/1986 to 03/1994

United States Navy, Various Duty Stations Southern California and operational decisions.

Attended Community and Private events, promoting company brand and building rapport with prospects and vendors.

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Installed new Point of Sale Systems for workers and implemented other new technology to improve Food and Labor Costs.

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● Repaired AC/DC circuits, digital and fiber optic circuits, power supplies, and servo systems.

● Updated documentation such as technical manuals and equipment maintenance records. Operated Combat Systems Operational Sequencing System (CSOSS) throughout casualty responses/operations and normal operations.

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Analyzed multiple data inputs across active and passive acoustic, Expendable Bathythermograph (XBT) and tactical oceanographic.

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● Conducted passive and active sonar searches for suspected targets.

● Repaired and tested various Sonar systems Active and Passive.

● Figured range predictions for targets and real time propagation changes. Calculated maneuvers and provided commander with operational and situational reports along with depth, range, and system statuses.

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Conducted tests of components and systems to evaluate performance and identify concerns.

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● Treated classified data with utmost discretion, following military and federal protocols.

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Happy High School, Happy, TX

High School Diploma, 06/1986

EDUCATION

CERTIFICATIONS ● SQL Training - Currently training for certification

● Python Training - Currently training for certification

● Notary Public- Scheduling for testing

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