Customer Service Team Lead
Resume:
LUIS COLON
**.*****@*****.***
**** ******** ** **** **, 76710
Highly experienced freight professional able to handle multiple roles in a fast-paced environment, requiring minimum supervision while maintaining emphasis on the highest quality.
WORK EXPERIENCE
HELLO BELLO
2101 TEXAS CENTRAL PKWY WACO, TX 76712
FORK LIFT DRIVER – FEB 2023-JUNE 2023
Truck load and off load operating sit down forklift and also performing warehouse inventory.
Manufacturing line, packing diapers and baby wipes.
Palletizing and pallets plastic wrapping.
FEDEX EXPRESS
ALLIANCE AIRPORT FT WORT
FEB 2011 – JUN 2023
TEAM LEAD
Team building to perform daily task to achieve on time sort as per company requirements.
Ensure proper training was completed in order for assign team successfully load and ship freight properly to customers on a timely manner.
Report to Manager operational cost vs profit with assign team.
Develop onsite training to ensure employee and company equipment safety.
Operate Forklift for daily operation loading and unloading Aircraft and Trucks.
AMERICAN AIRLINES
MAY 1997- SEP 2011
OPERATIONAL SUPERVISOR
Performed equipment safety checks prior to departure and briefed staff with critical flight departures.
Managed staffing levels to meet inbound and outbound flights.
Handled face to face customer inquiries in an airport operation, handled reservations, hotels, transportation for customers who missed flights due to off -scheduled operation cause by weather or mechanical failures.
Managed customers who experienced customer service failures.
SKILLS
Proficient in Sabre Host, ACS and DECS airlines software.
Proficient on ACSI, SSCI, Radix, Sky Vantage and testing on new airlines systems.
Strong leadership skills.
Excellent Customer Service Skills.
Work well under pressure.
Able to Train staff on SSCI (Sabre Interact) operations and departures.
Team building.
LANGUAGE
Proficient on Spanish and English.
EDUCATION
San Juan Travel Academy-Travel and Hospitality 1993-1995.
Benjamin Harrison-High School 1989-1992.
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