ELANGO R

Result Oriented & Highly Skilled Customer experience consultant offering 10.5 years of experience in Logistics field (Air, Ocean, both Export and Import) with 2 Years relevant SCM Experience. Enthusiastic logistics and transport professional seeking a challenging and contributing position that offers a genuine opportunity for progression. Currently working with Maersk SCM as Customer Experience Consultant. Email: ad4b80@r.postjobfree.com Contact: +91-637******* Profile Summary

• Experienced Customer experience Consultant with a track record of optimizing transport operations, reducing costs, and improving efficiency.

• Possesses strong leadership and people management skills and can be able to work well under pressure in a fast-paced environment.

• Experienced and skilled specialist good knowledge of shipping and have a strong communication skill and can be able to Work as integral team member.

• Experience in complete Supply chain management (FPO (Freight Purchase order), Transportation, Warehousing management, CLP (Cargo Load Plan), Carrier Booking, Customs activities, Invoice Management)

• Over all 9.5 years of Experience in Logistics field Both Export and Import (Air, Ocean, Operations, carrier booking, Airlines Booking, Pricing, Invoice.

Competencies Technical Skills

Problem Solving MS power point, Excel

Critical Thinking SAP MM (Version 6.0 Certified)

Stakeholder Management

Resource Optimization

Work Experience

Maersk Line India Pvt Limited – SCM (Customer Experience Consultant) 2022 (3rd Jan) ~ Present Roles & Responsibilities

• Supply chain planning, operations and reporting as per Vestas approved SOP for India, coordinating with various stakeholders in shipment process handling.

• Booking with Multi Carrier, PO Management, Carting Sharing, Planning, EDI Interface issue, Vessel Planning, FCR process, BL release Follow up, Document release, Invoice sharing & follow up.

• Orchestrate the overall flow of an end-to-end shipment. (Customer and Overseas co-ordination, Transportation, Carrier, CHB (Customs Activities) and Invoice Management)

• Provide a value-added service to the customers through effective business solutions by having good business knowledge / process understanding.

• Query Resolution with Vestas/Supplier/other stakeholders in a timely manner.

• Maintain a customer centric approach thereby helping to avoid occurrence of errors, awarded with COE (Certificate of Excellence) from Vestas and Maersk.

• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.

• Adhere to process and procedures during daily operation.

• Ensure that key continuous improvement tools and Reporting are monitored and maintained to sustain daily operational processes.

• Support CX with better visibility with the use of reports.

• Handling commercial, Operations and documentation for both Export and Import. TT Logistics (British Airways World Cargo) – Revenue Development Executive 2015 (SEP) ~ 2021 (Dec) Roles & Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction.

• Promote the company’s products/services addressing or predicting clients’ objective.

• Keep records of sales, revenue, invoices etc.

• Placing the booking to Various destinations.

• Handling perishable goods (Fruits and vegetables), AVI (Live Animals), Automotive, Pharma etc..

• Amending the BL based on the customer need.

• Quoting the Rates for Area 1 (North and South America) and Area 2 (Europe and Africa).

• Follow up the shipments and until it reaches destination.

• Build long-term relationships with new and existing customers.

• Developed entry level staff into valuable salespeople. CMA CGM – Customer Service Executive from 2013 (OCT) ~ 2015 (MAR) Key Job Description: Indexing, Preparing Bill of Lading, Amendment in BL, Customs Filing (AMS) and Rates and Release of Seaway bill.

Role & Responsibilities:

• Actioning the customers mail for booking the cargo

• Preparing the bill of lading (BL)

• Amendment in Bill of lading

• Preparing the customs filing (AMS)

• Rates and releasing the sea waybill

Tech Mahindra – Customer Service Executive from 2010 (OCT) ~ 2011 (APR) Key Job Description: Resolving the customers Query and problem in telecom products Role & Responsibilities:

• Customer support in the areas such as technical complaints, Network issues and billing VAS through calls and emails

• Resolve product or service problems by clarifying the customer's complaint. Determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution

• Monitored escalations by managing upset customers, conflicts and challenging situations and delivered outstanding service ensured timely closure and also worked towards reduction in escalations. Key Projects/Highlights

• Customer Service: Got a customer centric Award for the Year 2023 for offering the best to our customers.

• Implementation: Successfully implemented new project for TJX from Mumbai to US & Canada region. Education & Certifications

• 2013: MBA (Shipping and Logistics) from The School of Business Logistics Affiliated to (Bharathiyar university, First class)

(2011-2013) Egmore Chennai.

• 2010: B.sc Mathematics from Madras Christian College Tambaram East (With Second Class).

• 2007: Higher Secondary (XII) from Velammal.Matric.Hr. Sec.School, Chennai (First Class)

• 2005: High Secondary (X) from Velammal.Matric.Hr. Sec.School, Chennai (First Class).

• 2013: SAP Material Management Version 6.0 (Certified from Atos India Pvt limited) Chennai. Personal Details

Date of Birth : 17th Jan 1990

Languages Known : English, Tamil and Kannada

Permanent Address : Chennai (Puzhal), Tamil Nadu, India I declare that the information stated above are true and correct to the best of my knowledge and morality. Yours Truly,

(Elango R)

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