Dawn M. Ritchie

*** ********* **. *******, ** ***80 386-***-**** ad4b7x@r.postjobfree.com

Objective

To obtain a remote position.

Education

CERTIFICATE IN MEDICAL BILLING & CODING OCTOBER 26, 2015 - OCTOBER 23, 2016

DEVRY UNIVERSITY

· Basic Medical Terminology

· Fundamental Human Anatomy & Physiology

· Introduction to Health Services & Information Services

· Health Information Processes

· Fundamentals of Pathophysiology

· Pharmacology & Medical Treatment

· Coding I: ICD-10

· Coding II: ICD-10

· Health Insurance & Reimbursement

· Current Procedural Terminology Coding

Current GPA: 3.16

Skills & Abilities

MANAGEMENT

I instructed and observed children ages 4 yrs. olds to 8th grade. I ordered a weekly snack supply in accordance with the National School Lunch Program. I supervised 2-3 employees and verified employee coverage daily, even if that required requesting volunteers. I would collect fees for daily or weekly payments. Once per week, I would submit monies collected to the school secretary for deposit. At the end of the calendar year, I tallied each student’s account to provide parents/guardians with childcare fees paid throughout year for tax credits.

COMMUNICATION

I have strong customer skills with a sound knowledge of telephone etiquette with a pleasant and friendly attitude. I am in possession of strong interpersonal and communication skills, and exceptionally well at building relationships. I can positively contribute to the team environment, with exceptional organizational, problem solving, and multi-tasking skills and show a great attention to detail. I am proficient in computer navigation and working with several software programs at the same time. I always demonstrate commitment and professionalism through appropriate conduct. Page 2

Experience

COOK POWELL COUNTY BOARD OF EDUCATION AUGUST 1, 2021 TO PRESENT DAY

• Work at any of the 5 schools within the county (3 elementary, 1 middle school and 1 high school)

• Assist with meal preparations for school children

• Follow cooking instructions

• Maintain daily logs for food temperatures, holding temperatures

• Serve children daily lunch according to National Food Program.

• Clean dishes and kitchen daily

AFTERSCHOOL CARE COORDINATOR LOURDES ACADEMY AUGUST 1, 2015 TO JUNE 1, 2021

• Observe children ages 4 to 8th grade.

• Supervise 2-3 employees.

• Verify employee coverage daily.

• Request volunteers, if needed.

• Collect fees for daily or weekly payments

• Order weekly snack supply in accordance with the National School Lunch Program.

• Submit monies collected to the school secretary for deposit.

• At the end of the year, I tallied each student’s account to provide parents/guardians with fees paid throughout year for tax credits.

DISABLED SOCIAL SECURITY DISABILITY SEPTEMBER 2, 2006 TO PRESENT DAY CUSTOMER SERVICE REPRESENTATIVE MITCHELL-NOEL INSURANCE AGENCY NOVEMBER 2004 – SEPTEMBER 1, 2006

· 440 Customer Service Representative licensed in Florida

· Assist customers with any changes to auto, home, personal umbrella policies. Whether adding or deleting vehicles, computing new home value for homeowners’ policy coverage.

· Send any notices to customer from insurance company.

· Return customer phone call to answer any questions that they may have regarding policy. CUSTOMER SERVICE REPRESENTATIVE MULLINGS INSURANCE AGENCY NOVEMBER 2003 – NOVEMBER 2004

· Receptionist, answer phone, transfer to appropriate agent

· 440 Customer Service Representative, licensed in Florida

· Assist customers with any changes to auto, home, personal umbrella policies. Whether adding or deleting vehicles, computing new home value for homeowners policy coverage. Send any notices to customer from insurance company. Return customer phone call to answer any questions that they may have regarding policy.

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PAYROLL/TIME CLERK DEPARTMENT OF MILITARY AFFAIRS APRIL 2002 - MAY 2003

· Entered time for 180 employees

· Kept running log of sick leave earned, paid leave, vacation time, and payroll hours for 2 a month payroll

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