Sarah Borgerding

ad4b7s@r.postjobfree.com / 801-***-**** / 4856 S. 2575 W., Roy, UT

Summary

Customer Service Representative with seven years of experience. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player.

Experience

Customer Service Representative

Mountain America Credit Union

03/2022 - 10/2021

Work from home

Answer incoming calls

Update contact information

Set up transfers and payments

Advise and offer on products we offer that would benefit the member

Customer Specialist

America First Credit Union • Roy, UT

05/2018 – 04//2021

Answered an average of 50 calls per day from customers related to banking and financial concerns.

Advise customers about financial decisions, and general concerns.

Answered any AFCU related questions

Correcting customer concerns, with discrepancies in their account, set up automatic transfers

Customer Service Representative

TELEPRFORMANCE • Ogden, Utah

06/2016 - 05/2018

Answered Questions about AT&T related concerns

Changed account information, added and canceled lines related to the account

Advice customer on better valued plans based off usage

Customer Service Representative

Bed Bath and Beyond

Layton, Utah

11/2015 - 02/2016

Provide exceptional customer service to all incoming clients

Diffuse intense customer situations to maintain high-level of satisfaction

Generate additional revenue through upselling or add-on package selling

Education

Office Management

OWATC • Ogden, Utah

05/2009

Skills

Customer service Microsoft office

Very sympathetic and calm under Pressure

Use to working in a fast paced environment

Learned how to react and respond to high stress customer interactions

Became very proficient in all of Microsoft Office Products

Became proficient at 10 key calculator.

Languages

English

Learning German

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