Business Operations Technical Support

jarrett REED business operations & it professional

contact INFORMATION

SAN ANTONIO, TEXAS TEL: +1-210-***-**** EMAIL: ********.**@*****.***

professional summary

A highly energized, multidiscipline, success-oriented global professional with 10+ years of experience in several vital roles committed to resolving problems in an effective and efficient manner with a proven ability to tackle complex assignments and deliver exceptional performance in a fast-tempo work environment.

areas of expertise

●Active Directory

●Analytical Thinking

●Business and Strategic Planning

●Conflict and Negotiation Resolution

●Desktop & Mobile Device Support

●File and Records Maintenance

●LAN, VPN, & WAN Installation

●Microsoft Windows Server

●Network Monitoring

●Operating Systems

●Problem-Solving

Security Analysis

●Human Resource Execution

●Inventory, Receiving & Shipping Control

●Strategic Operations

Technical Support

Education & credentials

●Department of Defense (DOD): Secret Clearance JUL 2019 – PRESENT

●CompTIA Security+ OCT 2023 – PRESENT

●CompTIA CySA+ OCT 2023-PRESENT

●University of Arizona: Bachelor of Arts, Business Information Systems JUN 2016 – JUN 2018

●University of Arizona: Bachelor of Arts, Organizational Management JUN 2016 – JUN 2018

●Centennial High School: Diploma SEP 2003 – JUN 2007

work experience

VECTRUS

MWR FITNESS MANAGER FEB 2022 – FEB 2024

●Oversaw new hire orientation and training to establish a knowledgeable work force on site nuances.

●Ensured the safety of all clients by providing proper training for instructors and other team members.

●Scheduled and organized classes, events, instructors, and which facilities will be used to maximize attendance and efficiently for military personnel.

●Monitored the progress of customers by providing feedback when necessary on workouts and techniques, adjusting based on individual goals.

●Worked collaboratively with military security force representatives on the badging of (OCNs) for movements throughout base.

●Provided safety and security for persons, property, facilities, and assets while on duty.

FLUOR ENTERPRISE INC.,

DESKTOP SUPPORT TECHNICIAN OCT 2021 – JAN 2022

●Performed network administration functions, set-up network user accounts and permissions.

●Diagnosed, troubleshoot, and resolve a range of software hardware and connectivity issues.

●Managed printing solutions and peripherals to include scanners copiers, digital senders, and fax machines.

APEX SYSTEMS

HELP DESK TECHNICIAN APR 2019 – OCT 2021

●Delivered assistance to customers with internet configuration difficulties.

●Facilitated testing and analyzation of IT systems and software performance to resolve obstacles.

●Oversaw technical and troubleshooting services related to computer hardware, software, and mobile devices.

●Maintained documentation used in recording and tracking sensitive data.

●Oversaw and managed user AD Profiles.

EXPERIS WORKFORCE SOLUTIONS

HELP DESK ANALYST JUL 2016 – MAR 2019

●Collaborated with management on IT-related solutions that optimize and promote better efficiency in the office when dealing with upgrades and configurations of PCs.

●Liaised with clients on cyber security issues and provide future recommendations.

●Monitored and performed job knowledge assessments and new hire orientation to ensure employees where properly educated and trained on the policy and procedures of company nuances for optimal productivity.

●Developed strategic training manuals and FAQ related materials for easy guidance.

●Responsible for the installation of Wi-Fi, LAN and VoIP networks at remote locations, leading client/server configurations and performance-tuning of crucial infrastructure to ensure consistent and seamless business operations.

●Helped individuals better manage their information and processes through real-time reporting, analytics, integrated workforce scheduling and a centralized HR database in workday.

●Helped individuals track their own time used to remotely manage team members daily in workday as well as entering individuals’ data.

●Offers a secure SaaS platform to individuals to manage all areas of human resources (HR), including payroll, compensation, benefits, learning management, talent management, recruiting and talent retention.

●Created conceptual, logical, and physical data models for use in different business areas.

●Identified errors in data and related issues by mentioning to supervisors for resolution.

●Identified and corrected data entry errors to prevent duplication across systems.

●Compiled and entered statistical information for special reports.

UNITED STATES AIR FORCE

CYBER SYSTEM TECHNICIAN OCT 2007 – JUN 2015

●Analyzed networks to enhance and strengthen each system, and to help resolve problems when they occur.

●Implementation of virus protection utilized to properly safeguard classified data.

●Created accounts and security groups on Active Directory; maintained password information.

●Notified employees and clients of breaches found when inspecting network systems.

●Trained junior administrators on voice systems.

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