Customer Service Representative

Dacia A. Ifill

*** ******* ***, *******,** *****

Cell :678-***-****

E-mail:*********@*****.***

Objective: College graduate with an Associate’s Degree; seeking for a position that utilizes my extensive medical knowledge, strong organizational abilities, demonstrating quality communications skills and client/patient service.

Skills and Qualifications:

Clinical Office Procedures

Phlebotomy, EKG, Urinalysis, & Vital Signs

Specimen Collections & finger Puncture

Medical Terminology and Emergencies

Great Communication & Interpersonal Skills

Medical Office Administration

Excellent time Management & Organizational Skills

ICD9, CPT, CODES, Medi-Soft, Medical & Manager

MS Office for Windows 2007 Word & Excel

Education:

2011-2011 Atlantic Career Institute McDonough, GA

Certified Medical Assistant

2007-2009 ASA Institute- The College for Excellence Brooklyn, NY

Associates Degree in Medical Assistant

Experience:

2021-Present. BDI College Park, GA

Customer Service Representative

Help customers with CGM, Diabetes Supplies

Create accounts

Verify Ins

Make sure customers get there supplies out and on time

Confirm order every 3 months

Work task every day

Create task if a task is needed

Answering calls

Making outbound call for task

2021-2121 Heartis Fayetteville Fayetteville, GA

Dietary Aide

Washing dishes, pots and pans

Setting up for breakfast, lunch and dinner

Breaking down and setting back up the breakdown carts

Taking out the trash

Prepare fruits and salad

Setting up AL and IL Bistro

Making coffee and tea

Making sure the residents have their food and drinks

2016-2021 The Palms of Lake Spivey Jonesboro, GA

Dishwasher

Wash dishes, pot and pans

Take out the trash

Make sure the dish machine is clean

Clean the ice machine

Put up the truck

Answer the phone

Mop and sweep up the floor

Make sure that everything we use are clean

2016-2021 The Palms of Lake Spivey Jonesboro, GA

Dietry/WaitStaff

Make salad and all the sides for the meals

Take orders and deliver meals

Meet and Greet the resident before and after dinner

Assist the servers on the floor

Assist the servers in the preparing of the meal

Answer the phone in the kitchen

2016-2017 The Palms of Lake Spivey Jonesboro, GA

Certified Nursing Assistant

Meet and Great the family and residents

Assisting in bathing

Assisting in changing clothes if they need help

Clip and file nails if needed

Take vital signs

Take and deliver residents meals

2013-2015 Westbury Health and Rehabilitation

McDonough, GA

Certified Medical Assistant

Meet and greet the residents and family members

Bath and groom the residents

Take vital signs

Clip and file nails

Feed the residents

Performed administrative duties: answering phones and charting

Dress and undress the residents for bed

Help out someone that needs help with a resident

2011-2012 Westbury Health and Rehabilitation McDonough, GA

Certified Medical Assistant

Meet and greet the residents and family members

Bath and groom the residents

Take vital signs

Clip and file nails

Feed the residents

Performed administrative duties: answering phones and charting

Dress and undress the residents for bed

Help out someone that needs help with a resident

2009-2010 Gotham Pediatrics Manhattan, NY

Medical Assistant

Meet and greet the patients.

Assisted the Pediatrics and Adults on a daily basis.

Performed administrative duties: answering phones, charting, scheduling, rescheduling appointments.

Scheduled appointments for lab pick up and drop off.

Performing phlebotomy, vitals, urinalysis, and patient prep

Maintaining treatment rooms and Verifying the insurance.

Collected blood, and / or other laboratory specimens log the specimens, prepared them for testing and centrifuged blood.

Interviewed patient in filling out the forms.

Cleaning and disinfection all of the instruments.

Transmitting correspondence and medical records by mail, or fax.

Protected the security that all of the records were maintained in confidentiality.

2008-2009 Brooklyn Community Brooklyn, NY

Medical Assistant (Externship)

Meeting and greeting staff, physicians, patents, and visitors.

Assisting Pediatrics, Adults and Geriatric patients on a daily basis.

Performed administrative duties: answering phones, charting, scheduling, rescheduling, confirming appointments, filing, faxing, copying and verified insurance.

Scheduled appointments for lab to pick up and drop off.

Performed phlebotomy, EKG, vitals, Flu Shots, urinalysis, chemical strip test, & patient prep

Maintained treatment rooms.

Collected, and/ or other laboratory specimens log the specimens: prepared them for testing, and centrifuged blood.

Assisted patients and disabled patients

Interviewed patients to complete documents, case history, and form such as intake and insurance forms, while processing to admission and discharging documents.

Cleaning and disinfected instruments to prepare them for sterilization.

Processed patient admission and discharge documents.

Transmitted correspondence and medical records by mail, e-mail, or fax.

Protected the security of financial, medical records and patient history to ensure that confidentiality is maintained.

Reviewed records for completeness, accuracy and compliance with regulations.

Provided excellent customer service on a daily basis

2005-2008 Cookies Department Store Brooklyn, NY

Sales Associate

Greeted customers and ascertain what each customer wants or needs.

Provided outstanding customer service to all customers by demonstrating advanced product knowledge and building quality customer relationships.

Watched for and recognized security risks and thefts, and know how to prevent or handle the situations.

Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.

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