MANDY KALIRAI

Bothell, WA ***** 206-***-**** ad4b42@r.postjobfree.com linkedin.com/in/mandykrai/

BUSINESS PROGRAM MANAGER

Accounts Payable Management

Financial Analysis & Management

Process Improvement & Automation

4X Promoted at Microsoft Processed $3B+ Royalties & Contracts Leadership Influence Go-To for Complex Project Challenges Meticulous and analytical Program Manager with 15+ years of integrated experience in designing, steering, and advancing key finance and accounting operations for premier tech company, ensuring seamless month-end closing processes while contributing to improving overall financial health. Data-powered strategist, exceptional at in-depth analysis to generate game-changing insights for growth decisions, uncover issues and crises, weather complex situations, and produce spot-on solutions to extreme challenges. Passionate about innovation – unleashing growth opportunities by upgrading processes, systems, and strategies. Empathetic leader invested at fostering inclusive and collaboration-oriented environments to maximize team dynamics. Equipped with a positive mindset to conquer obstacles and achieve goals.

Key Driver Competencies

Contract Management Forecasting & Financial Modeling Data Analysis Account Management Financial Accounting Regulatory Compliance Policy & Procedure Development Relationship Management Customer Relationship Management Project Management Business Process Optimization Budget Management Report Development Cross-Functional Leadership CAREER TRAJECTORY

Microsoft – Redmond, WA

SENIOR ROYALTIES PROGRAM MANAGER September 2014 – August 2023 Spearhead critical programs to anchor operations to business goals, innovate processes and systems, refine teams, and galvanize cross-functional partners towards successfully navigating complex end-to-end royalties and contract processing. Oversee accurate and on-time statement and payment delivery for $3B+ in royalties and contracts from multiple portfolios. Foster and maintain robust relations with internal stakeholders and vendors to optimize quality and efficiency of operations, and secure high-level outcomes. Advised partners and reported insights to guide decision-makers on future actions. Manage internal and external audits efficiently. NOTABLE ACCOMPLISHMENTS

Secured 4x level promotions since joining organization – from level 59 to current level 63, becoming the first-ever Royalty Program Manager at Microsoft to achieve.

Catapulted compliance of operations to 99.9% through sustained efforts in auditing, simplifying, and automating processes to align with MS Policy and Control & Compliance goals.

Spearheaded project to complete RACI for Accounting, Engineering, and the Processing teams, gathering input from all stakeholders and suggesting widely-accepted changes.

Prevented $25M in overpayments after investigating corrupted data within the royalties tool and galvanizing 5 teams towards establishing critical controls to avoid issue recurrence.

Partnered with 5-member v-team in an 8-month workflow development project for contracts amendments & terminations and one-time payments that eased tracking of pending items – improving compliance to ~100% and accuracy and timeliness by 20%.

Automated monthly amortization process for the Game Pass contracts, reducing previously manual and complex workload by 50% while improving accuracy and reliability; recognized by colleagues and senior management for contribution to the team's success.

Aided Accounting team to provide high-quality and timely delivery of royalty-related accounting services, by supplying critical data on contract and amendment changes and major payment milestones to avoid surprises during month-end close. Mandy does many things well. As an SME, she is a trusted partner within many areas of Royalties she supported through the years. She has great ability to work in a cross-team environment, always willing to share knowledge with others., and possess a strong work ethic. She is extremely thorough in how she approaches problems and ongoing work. – Gail R., Royalties Program Manager. 4x Record-Breaking

Promotion

99.9% Policy

Compliance

Protected $25M Assets

from Loss

Established multiple data-backed

procedures for finance and

accounting operations.

Refined processes, systems, and

environments to achieve 99.9%

regulatory compliance.

Unlocked process efficiencies; and

pioneered countless time- and

cost-saving innovation.

MANDY KALIRAI: Business Program Manager Page 2

FINANCIAL & BUSINESS ANALYST October 2011 – August 2014 Orchestrated Global Invoicing Process – collecting and validating data across sources, resolving challenges with internal teams, and driving final approval for up to $10M in vendor invoices for Xbox, Windows Phone, and Surface businesses. Served as SME for inquiries on monthly vendor expenses and produced key reports on regular performance and variance analysis against budget, forecasts, and actuals. Championed process improvements, exploiting several streamlining opportunities to replace time-consuming and error-prone processes. NOTABLE ACCOMPLISHMENTS

Streamlined monthly invoice approval processing by 50% across various levels of management within the Account Management and Service Delivery teams, while also increasing average approval rate from 60% to 80%.

Sustained achievement of 99.9% compliance with Microsoft financial policies, procedures, and best practices by providing expert operational finance support to business partners in navigating Microsoft's finance environment.

Developed and continuously refined data integrity controls that propelled and maintained data accuracy rate at 99.9%

Automated the validation process of accrual and actual data by 80%, saving up to 20 hours per month by collaborating with Engineering team in creating a refreshable file and linking accrual-actual data to said asset.

Singlehandedly managed initiative to reconcile payment data with data source following recent escalations concerning invoicing and reconciliation file, producing findings that galvanized leadership team to explore process improvements.

Created a tech informational guide from scratch that ushered colleagues towards mastering utilization of new-gen Invoicing tool.

Consistently recognized as top performer by leadership teams, opening opportunities for complex and challenging roles. Microsoft (thru Insight Global Staffing) – Redmond, WA ACCOUNTING ANALYST October 2009 – October 2011

Enhanced monthly invoicing procedures by implementing new queues and collaborating with account managers in expanding processes to ensure timely acquisition of data for pricing updates.

Contributed to vendor scorecard analysis; increased efficiency in posting EMEA invoices and uploading electronic invoice templates.

Set in place and improved critical control measures that guaranteed ~100% accuracy of reclass and accrual journal entries.

Consistently ensured 100% validity of headcount data through posting and reviewing accruals and actuals from vendors. SAP BusinessObjects – Redmond, WA

ACCOUNTS PAYABLE COORDINATOR

Influenced achievement of 98% accurate financial reporting through meticulous regular reconciliation of accounts payable.

Ensured timely and accurate payment processing, in collaboration with procurement and finance teams, and intensified collection of overdue payments through keen monitoring of AP aging and consistent follow-ups.

Stayed current with changes to accounting policies, procedures, and regulations, ensuring compliance of operations.

Facilitated timely and effective resolution of up to 10 vendor payment disputes monthly. EDUCATION

Bachelor of Business Administration – Business/Commerce, General Thompson Rivers University Mandy’s attention to detail, organizational skills, and commitment to staying on top of things are truly impressive and have not gone unnoticed. I greatly appreciate her valuable insights and suggestions which stem from her deep understanding of the processes and her expertise. Her contributions have been crucial to our success.” –Ehsan M., Sr. Finance Manager – Microsoft. 50% Faster Invoice

Approval Process

99.9% Compliance to

Financial Policies

99.9% Critical Data

Accuracy Rate

+20% Increase in

Invoice Approval Rate

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