SUMMARY Accomplished professional with over ** years of management experience in retail and automotive industries. A leader with a proven track record of building and managing high-performing teams and multiple stakeholders across various industries. An exemplary leader with highly collaborative interpersonal style and experience managing cross-functional projects in fast paced, dynamic settings.

CORE SKILLS Retail Management Customer Relations Operations Management

Budgeting/P&L Process Improvement Risk and Compliance Mgmt.

Strategic Planning Sales and Strategy Team Leadership/Motivation

PERFESSIONAL Elite Motorsports, Hayward, CA August 2007 - Present

EXPERIENCE Owner, President

Responsible for overall operations, vendor relations, workflow, scheduling, staff management and training

Developed and executed sales engagement strategies that drove revenue growth, increased customer loyalty regionally, and resulted in increased sales and repeat business

Responsible for advertising, budgeting, P & L management, and driving operational initiatives

Ensured all staff adhere to safety standards, company policies and procedures

Sourced vendors and new items for the company as well as negotiated contracts and bid proposals for large commercial contracts

Responsible for sales strategy, business development, ensuring client satisfaction and retention

Ensured proactive, high quality communication with all prospects, clients, service providers and vendors

Liaised with service technicians to ensure availability of parts and order processing to manage workflow as needed

Ross Dress 4 Less, Hayward, CA July 2002 – July 2007

Store Manager

Responsible for the management and operation of one of Ross’s highest volume stores overseeing daily operations with over 120 employees

Assumed additional responsibility as interim District Manager overseeing 10 stores from Emeryville to Morgan Hill

Supported executive leadership team by mentoring and collaborating with other senior managers to develop and implement strategic plans and objectives to ensure business outcomes

Responsible for P & L, driving retail sales and relevant markdowns ensuring budgets are balanced and sales and service continually achieve or exceed profit growth expectations

Significantly increased sales by more than 30% YOY and decreased shrinkage from 13% to 1.5% in an underperforming store—ultimately elected as the model store by executive leadership

Responsible for advertising, merchandising, and visual standards for the store while developing promotional plans to monitor and enhance profitability

Trained and developed store employees in customer service, sales, inventory control, and visual merchandise displays

Built and maintained an environment where adherence to and reinforcement of the highest standard of integrity and ethics was prioritized while also exceeding sales expectations

Beacon, UltraMar, San Leandro/San Jose, CA August 1995 – June 2002

Store Manager

Managed all aspects of day-to-day operations for both locations managing budgeting, payroll, general accounting, and full profit and loss responsibilities

Partnered with buyers on all manufacturers and brand assortment strategies to develop key items as well as maximize trending categories

Proactively managed budgets by controlling costs (labor, inventory, equipment, materials) while complying with requirements

Proactively and thoroughly investigated, identified, and reconciled major and minor discrepancies in reports documenting assets, liabilities, revenues, and operating expenses

Responsible for advertising, merchandising and visual standards for the store while enabling best practices and implementing strategic initiatives

Created and monitored store layouts to meet customer demand and enhance profitability

EDUCATION San Jose State University, San Jose, CA

- Electrical Engineering, 1996-1998

Chabot College, Hayward, CA

- General Education/AA, 1994-1996

COMPUTER Operating Systems: Windows and Mac

Software: Microsoft Office's Excel, Word, PowerPoint, and Outlook

LANGUAGES English

Punjabi

Hindi

REFERENCES Available upon request

GURINDER MUTTI

5518 Alvelais Drive 510-***-****

Union City, CA 94587 ad4b3z@r.postjobfree.com

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