Gary West

Piscataway, New Jersey *****

Mobile: 732-***-**** ad4b3y@r.postjobfree.com

SUMMARY

IT professional with a Ten plus years record of complete support of end users, computing, software, and peripheral. Highly effective LAN Administrator, recognized for devising innovative technical support strategies to benefit the enterprise. Excellent organizational and communication skills, equally successful as part of a team or as an individual contributor. Skilled in Data Center support, including servers, network patch panels, data jacks, Basic Switches Configuration, and associated software.

PROFESSIONAL EXPERIENCE

CompuCom (contract). June 2023 - Present

ETS Organization

Desktop Support

Support of Video Conferencing equipment for twenty-two conference rooms.

Install and upgrade computers and laptops which include but are not limited to MS Office 365 Windows 2010, and installation of associated hardware including network cards and cables, memory, wire management.

Administer Active Directory.

Executive level support.

Randstad Technologies (contract). November 2022 - March 2023

Tiffany & Company

Technical Advisor/Remote

Duties included, but not limited to Active Directory account password resets and account unlocks. AS400 support, POS, and CMA back-office support.

Applications and network connectivity support.

Tools used included, but not limited to SCCM, ServiceNow, AD Audit, Finesse, Remote Access, VPN (Pulse Secure and Avanti)

Experience with the use of Intune MDM.

Microsoft and Okta authenticator installs and configurations.

Escalate tickets when necessary to second level support and other team groups.

Worked in 17,000+ user Environment.

Create and maintain logs / documentation.

Work a flexible schedule as necessary to meet the needs of the team.

C&G Consulting (contract). April 2022 – September 2022

Johnson & Johnson

IT Operation Desktop Technician

Install and upgrade laptops which include but are not limited to MS Office 365, Windows 2010, and installation of associated hardware including network cards and cables, memory, wire management.

Create, Track and complete service calls in Service Now ticketing system.

Support of Video Conferencing & other equipment for several conference rooms.

Attend to phone calls from users.

Performed equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computers.

Active Directory.

Executive level support.

Coforge Technologies Inc. (full time). October 2018 - December 2021

Senior Associate

Install and upgrade laptops which include but are not limited to MS Office 365, Windows 2010, and installation of associated hardware including network cards and cables, memory, wire management.

Track service calls in Service Now ticketing system.

Support of Video Conferencing & other equipment for ten conference rooms.

Attending phone calls from users.

Performed equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computers.

Active Directory.

Executive level support.

Provided extensive audio video support to upper management and the Executive level employees.

L’Oréal N.A. (contract). June 2018 – September 2018

Desktop Technician

Installed and upgrade computers and laptops which include but are not limited to MS Office 2010, Win dowse 2010, and installation of associated hardware including network cards and cables, memory, wire management.

Experienced with Microsoft Office 365.

Supported of IT systems and provide oversight of client services activities at the Piscataway NJ facility.

Administer Active Directory.

Responsible for determining hardware requirements and configuration to enhance existing systems and implement new systems.

Provided Desktop support to 300 users via the Remedy ticketing system.

Executive level support. Now would it look incorrect if I don't leave spaces between jobs

UPS N.A. (contract). December 2017 - May 2018

TSG IT Technician

TD Bank N.A. (full time). June 2012 – October 2017

IT Operations Analyst III

ACCOMPLISHMENTS

Worked with assigned team to plan and coordinate an over $125,000 video conferencing system with vendors and executive management. (Polycoms, Zoom, Teams integrated Polycom,

Part of the team tasked with performing switch (Cisco) refresh and a migration of servers from Novell to Windows Server 2008.

Managed the installation of upgraded software; documented processes in addition to conducting comprehensive training for end users on PC hardware and software. Broke down complex technical terminology for nontechnical users.

Defined and established procedures for all desktop moves, add on, changes. Lead technical representative on large projects and other projects as requested.

Managed assets and disposal.

EDUCATION AND TRAINING RUTGERS ONLINE CERTIFICATION PROGRAM

Course: Windows Server 2012 – 2017

AVTECH TECHNICAL INSTITUTE, SOUTH PLAINFIELD, NJ

Course: A+, Network +, TCP/IP Subnetting. 2017

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