SH Susan Hamel

Natick, MA ***** 508-***-**** ad4b0g@r.postjobfree.com

PROFESSIONAL

SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

SKILLS Developing Rapport with Guests

Staff Schedule Administration

Dining Room Logistics

Customer Needs Assessments

Personnel Training

Guest Satisfaction

Food Safety

WORK HISTORY SERVER SHIFT LEADER 05/2017 to CURRENT Tavistock Restaurant Collection ( Coach Grill) Wayland, MA Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. Bussed and reset tables to keep dining room and work areas clean. Oversaw daily operations of service team, delegated tasks, and trained new staff.

Kept register accurate through correct billing, payment processing, and cash management practices.

Recruited and trained new waitstaff, providing rapid onboarding processes to integrate additional team members quickly.

Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff. BARTENDER 04/2010 to 06/2017

Starwood Hotels

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Served high customer volumes during special events, nights, and weekends.

Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

EDUCATION Associate Of Applied Arts Communications 06/2000 Massachusetts Bay Community College, Wellesley Hills, MA