Customer Service Data Entry
Resume:
Laurieann Stevens
Raeford, NC *****
*********.*********@*****.***
• Ability to work in a team as well as independently.
• Ability to work with diverse cultures in various environments.
• Operate with integrity, dependable, and a fast learner.
• Ability to follow directions and complete tasks in a professional and courteous manner.
• Knowledgeable in the use of common core computer programs. Authorized to work in the US for any employer
Work Experience
Merchandise Manager
Five Below - Fayetteville, NC
November 2019 to Present
• Cashier
• Customer Service
• Freight team leader
• Opening and closing procedures
• Setting displays
• Cash handler
• Payroll
CBRN( Chemical, biological, radiological and nuclear) specialist Vermont Army National Guard - Rutland, VT
January 2007 to April 2020
• Support joint operations between civilian and military assets.
• Use of biological detection system(BIDS).
• Coordinate assets and efforts for weapons of mass destruction(WMDs), force protection programs(FPP), defense support to civil support(FEMA).
• Establish and application of defense measures.
• Provide training, training advice, and supervision regarding the proper use and maintenance procedures for equipment and operations.
• Train military and civilian personnel as first responders on CBRN response operations including operating and maintaining CBRN equipment
Receptionist
4 Seasons Accounting - Rutland, VT
January 2014 to July 2019
Responsibilities
• Answer phones
• Scheduling appointments
• Data entry using Microsoft Office and Quickbooks
• Filing
• Customer service
• Receiving and processing payments
• Calling customers
Department Manager
Old Navy - Rutland, VT
November 2013 to May 2017
Department Specialist
Open and close the store
Key holder
Operate Register
Mark downs
Processed in coming shipment
CBRN( Chemical, biological, radiological and nuclear) specialist United States Army - Afghanistan
January 2010 to January 2011
• Coordinated with various departments to secure equipment, food, lodging, water and other basic essentials for over 31,000 military and civilian personnel.
• Responsible for the registration and tracking of over 3000 non-military vehicles.
• Utilized and used Microsoft Excel to track registration of all non-military vehicles.
• Supervised 2 civilian contractors that dispatched and tracked all vehicles for maintenance of non- military vehicles.
• Supervised Battalion Mailroom. Picked up, sorted, and delivered mail to over 300 soldiers Transportation Security Officer
Department of Homeland Security/Transportation Security Administration - Rutland, VT 2004 to 2009
• Responsible for maintaining safety of passengers flying out of Southern Vermont Regional Airport.
• Utilized X-ray machines, metal detectors and explosive trace detection machines to check passengers and belongings for contraband.
• Performed interior and exterior perimeter safety checks.
• Performed Identification checks on passengers and employees of Southern Vermont Regional Airport Education
Working on an associates degree in Medical office Professional Fayetteville Technical Community College - Fayetteville, NC January 2020 to Present
Military school in Chemical, Biological, Radiological, and Nuclear Chemical, Biological (CBRN) School - Fort Leonard Wood, MO - Fort Leonard Wood, MO April 2007 to June 2007
Associates in Criminal Justice
Community College of Vermont - Rutland, VT
Fema online courses in Emergency Management
Emergency Management Institute – Independent Study Program - Emmitsburg, MD Skills
• Microsoft office (6 years)
• Quickbooks (6 years)
• Data Entry (6 years)
• Military Experience (10+ years)
• Front Desk (6 years)
• Security (5 years)
• Customer service (10+ years)
• Military
• Security
• QuickBooks
• Sales
• Front desk
• Clerical experience
Military Service
Branch: United States National Guard
Rank: E-5 SGT
Certifications and Licenses
Heartsaver First Aid
October 2020 to October 2022
CPR Certification
Assessments
Customer service fit — Proficient
August 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Various Awards and Certificates
Contact this candidate