Customer Service Representative

I am highly passionate individual who thrives upon seeking new challenges through her career. Throughout the years of working in various industries I am looking to further my expertise in a path that aligns with my career goals, utilizing my expertise with a company that makes a real difference. ********************@*****.*** 808-***-**** https://www.linkedin.com/in/michelle-panoncial-47817328b/ Michelle Panoncial

Experience

Education

Skills

Air & Ocean Exports Coordinator at Seko Logistics

Curated strategies to optimize foreign exports via ocean and air freight forwarding Kept clients updated through the process

Utilized PaaS for tracking and updating exports

B2B relations to ensure clients expectations were met Sept 2020 - Dec 2023

Customer Service Representative at Distribution International Customer Service Representative at Macy’s

Tended to customer needs and inquiries

Fulfilled customer orders

Administrative tasks

Achieved sales goals

Billing

Service desk and sales floor representative

Assisted with customer purchases, returns, and exchanges Handled online and in-store pick up

Sept 2019 - Sept 2020

Oct 2018 - Feb 2020

Goal-oriented, possess high quality standards for

personal and team performance.

Skilled in communications and software platforms

like Google Suite, Microsoft Office, Zoom, Skype, and internal software programs

Ability to cultivate a reliable relationship with clientele and build rapport

Understands marketing & sales goal objectives

Clearly communicates planned initiatives and provides weekly and monthly updates on progress

Able to execute day-to-day field operations to support the defined marketing and sales outreach, ensuring that all strategies uphold your guidelines and standards Hawaii Pacific University

Bachelor of Science in Marketing

Aug 2014 - May 2018

Marketing & Sales

Contact this candidate