Sherry Falk

Customer service representative with over a decade of experience in

solving customer issues and increasing overall customer loyalty. Familiarity with support software used to help customers and treat their issues. Cooperated with other staff members to make sure that the whole customer service life cycle operated smoothly.

103 Gem St

East Peoria Illinois

61611

309-***-****

ad4axa@r.postjobfree.com

EXPERIENCE

Walmart-East Peoria, IL — Cashier/Self Checkout Specialist February 2022 - PRESENT

● Maximized customer interactions by promptly identifying needs and wants.

● Mentored and coached other team members to meet daily sales goals.

● Provided quotes to customers for purchase of products.

● Boosted customer experience by delivering superior customer service, issue resolution, and merchandising.

● Trained to handle any/all regular and self checkout issues that may arise.

KFC- Morton, IL — Store Manager

April 2019 - February 2022

● Set and enforced service standards to keep a consistent, high quality, environment devoted to customer satisfaction.

● Oversaw food preparation and monitored safety protocols.

● Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

● Creating schedules tailored to the specific needs of each employee.

Eastside Cleaning Services- East Peoria, IL — Housekeeper September 2014 - April 2020

● Maintained a high level of cleanliness in both residential and commercial properties.

● Cleaned 20+ residences/facilities each week.

● Utilized cleaning chemicals in accordance with company guidelines.

● Performed deep cleaning and sanitizing procedures as assigned.

● Communicated with clients and/or property managers to ensure jobs were completed in a satisfactory manner.

● Interacted with other housekeeping employees in a positive and effective manner, performing as a successful team. SKILLS

Detail Oriented

Microsoft Office

Conflict Resolution

Strong Communication Skills

Strong Listening Skills

Responsible

Ability to Multitask

Class Leadership

Management Skills

Teamwork

EDUCATION

Illinois Central

College-Peoria, IL — General

Education

Illinois Valley Central-

Chillicothe IL — High School

Diploma

*References available upon

request

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