**** **** **** ******

Chicago, IL *****

312-***-****

ad4asy@r.postjobfree.com

CURLIE A. MOORE

SKILLS

I have over 30yrs.of customer service skills. I have the ability to communicate policies and procedures for the well-being of the company and safety of the public. I have learned several computer softwares in the hospitals and airlines setting. Listening and problem solving for clientele was my strong suit. The ability to conduct myself in a professional manner at all times. I am a team player and I can also self manage. I enjoy learning new things and being organized. I like taking the initiative to get the job DONE! Looking for WFH position. My internet provider is Comcast.

EXPERIENCE

Dovenmuhle Mortgage Company,Lake Zurich,IL,CSR,11/21-03/22

●Taking Inbound calls for mortgage company (inquiries).

●Collection of payments.

●Input data entry of what was done.

●Explaining of escrow, taxes etc.

●Email to support & supervisor.

●Transferring calls to the Departments.

Rush University Medical Center,Chicago,IL-Clinic Coordinator

MAY 2007-OCTOBER 2019

●Checking-in/out over 200 hundreds patients a day for a primary care doctor’s office.

●Scheduling appointments,taking copays and outstanding balances .

●Always greeting patients with a friendly smile.

●Faxing,copying,emailing and making sure the necessary papers are completed and balanced at the end of the day.

●Computer software(Epic)

Cook County Hospital,Chicago,IL.-Clerk V

JUNE 2003 - APRIL 2007

●Registering patients for different diagnostic testing.

●Films filing and retrieving.

●Faxing,copying and calling patients to schedule appointment.

●Flexibility with schedule to help maintain workflow.

●Computer software(Cerner)

Vanguard Airlines,Chicago,IL.-(MDW)Customer Service Agent

JUNE-1997 - JULY 2001

●Check-in passengers and tagging bags to destination.

●Provided flight information and assistance to passengers(minors/wheelchair).

●Flight reservations and itinerary changes.

●Baggages concerns and questions about customer loyalty programs.

●Clearing standbys,making announcements,boarding passengers, lining up the jetway,opening the door,expedited flights in/out, communicating with the pilots regarding departure times.

EDUCATION

Institute Integrative Nutrition(Online courses)Certificate as Health Coach

NOVEMBER 2017-NOVEMBER 2018

Computer Learning Center, Chicago,IL

SEPTEMBER 1994-OCTOBER-1996

Learned several computer software (word,lotus etc.)

HIGH SCHOOL DIPLOMA-RECEIVED-1981-1985

AWARDS

Won employee of the quarter in 2009 and was given an award and picture in the Rush Medical Center news paper. Has been awarded numerous buttons and movie tickets for going up and beyond the call of duties.

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