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Customer Service Quality Control

Location:
Dayton, OH
Salary:
18.00/hr.
Posted:
March 12, 2024

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Resume:

BRIAN

GORHAM

ad4apk@r.postjobfree.com

937-***-****

Dayton, OH 45410

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SKILLS

Chemical Handling

Workplace Safety

Production Reporting

Safety understanding

Quality Control

Equipment Inspection

Production Logging

Documentation skills

Sterile processing

Customer Service

EDUCATION

Community College of Denver

Denver, CO • 05/2015

Associate of Science: Biology

3.8 GPA

Honoree of Sigma Thi Kappa

Dean's List every semester

PROFESSIONAL SUMMARY

Systematic Processing Technician known for accurately documenting and maintaining daily logs of all QA, sterilization, and production functions according to regulations. Understanding of medical and surgical terminology with in-depth knowledge of equipment and supply management procedures. Consistently interacts effectively and creatively with others.

WORK HISTORY

AxoGen - Processing Technician

Dayton, OH • 01/2023 - 01/2024

Developed new protocols and improved existing processes.

Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.

Adhered to laboratory safety procedures to maintain compliance with quality control standards.

Grifols Biomat USA - Donor Center Technician

Dayton, OH • 01/2019 - 01/2023

Operated a wide range of laboratory equipment and instruments to complete analysis.

Set up, maintained and verified sterility of lab equipment and tools.

Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.

Miami Valley Hospital South - Patient Care Technician

Centerville, OH • 01/2018 - 01/2019

Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.

Upheld infection control and prevention policies across different patient-facing areas.

Transported patients between rooms and appointments or testing locations.

Krogers Grocery Store - Customer Service Representative

Denver, CO & Dayton, OH • 01/2012 - 01/2018

Responded to customer requests for products, services, and company information.

Cross-trained and backed up other customer service managers.

Increased efficiency and performance by monitoring team member productivity and providing feedback.

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