Devin Norcott

704-***-****

ad4apb@r.postjobfree.com

BASIC QUALIFICATIONS:

· 10+ years of in-depth knowledge of copper and fiber optics.

· 10+ years of in-depth knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.

· 10+ years of experience with cabling infrastructure best practices and methodologies. · 10+ years of experience troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.

· 10+ years of experience coordinating work and priorities through ticketing system and workflows

EDUCATION:

Averett University - Danville, VA

Bachelor of Arts: Criminal Justice (Completed 98 Credits towards BA) Forest Park High School Manassas, VA EXPERIENCE:

CTI Telcomm-Centerville,VA 2014-2018 Data Technician

•Experience with Networking Servers, Networking Protocols, and Datacenter Networking.

•Intermediate networking knowledge, including basic topology and protocol understanding.

•Supported deployment of on-site datacenter physical infrastructure

•Installed, replaced, and performed troubleshooting on cables and hardware.

•Handled data bearing devices (ex. Hard drives, solid state drives, etc.) • Worked within a ticket-based environment

Custom Cable- Charlotte NC 2018-2019 Data Center Technician

Physical and Decommissioning of network and cabling infrastructure in a Data Center environment.

•Managed assigned work and priorities through ticketing system and/or workflows. • Provided status updates to Stakeholders via ticketing system.

•Effectively coordinated and delivered multiple tasks congruently.

•Exhibit quality workmanship on all work and maintain Data Center cleanliness.

•Effectively leveraged tools and systems that are provided i.e: Pac2000, NetZoom, Device Pro, HPNA, STSP and Fluke.

•Followed all production, safety and quality standards, codes and industry best practices.

•Collaborated with various Stakeholders to remove obstacles.

•Strong understanding of datacenter build documentation.

Wells Fargo Regional Data Center- Charlotte NC 2019-2021 Data Center Management

•Provide support for problem root cause analysis, correction and prevention. • Direct event recovery teams through expedited informed decisions to minimize production impact.

•Provide status reporting to internal and external stakeholders on a regular basis. • Mitigate risks and address project/operational obstacles as needed.

•Lead projects effecting Critical Spaces providing subject matter expertise and design of Computer rooms, cabling and racking.

•Support all types of infrastructure projects including hardware, networks, virtual server and information security components.

•Act as SME for Technology during planning and execution of Power downs and critical facility works.

Itility-(Base)Ashburn, VA- Travel US MEP’s Lead Network Technician 2021- January 2023

●Provided overall support to USMEPCOM MEPS USMEPCOM is a Major Command of the United States (U.S.) Department of Defense (DoD), which screens and processes applicants into the U.S. Armed Forces. USMEPCOM is the vital link between recruiting and training armed forces and operates 67 Military Entrance Processing Stations (MEPS) located throughout the U.S.

●On-site coordinator and Crew supervisor for network installation projects ● Manage and direct teams to ensure job completion in accordance with project

specifications while maintaining safety, efficiency, and quality

●Interact directly with customers on-site

●Evaluate job designs and documents for technical soundness and accuracy in relation to on-site work

●Identify problems during project execution and devise solutions within the limits of the project

●Manage a team on-site and perform as necessary the following:

Rack and stack equipment to include but not limited to switches, routers, firewalls, servers, Uninterruptible Power Supplies (UPS), Power Distribution Units (PDU) in accordance with manufacturer’s instructions and project documents

Patch network connections to and from equipment, and dress patch cables in a professional manner

Perform basic configuration on equipment to include application of IP addresses, configuration files, and software updates

Perform testing and troubleshooting of cabling and equipment

Ground racks and equipment

Pull, route, label, test, and terminate horizontal CAT6 cabling

Install support structures including data racks, cable trays, j-hooks, and innerduct

Install work area network drops in drywall, furniture, floors, and cubicles Punch

CAT6 cabling to data blocks, patch panels, and wall jacks using a punch tool

Ensure job site is clean at the end of shift

●Work in a quick and efficient manner

●Ensure team follows safety and security procedures

●Collaborate with IT staff on projects and initiatives

●Create progress and status reports

●Trains and mentors junior team members

●Direct and supervise work of project administration, project superintendents, and engineers to

establish operational priorities and maintain satisfactory relationships with owners, subcontractors,

unions, etc.

●Enforce project reporting requirements

●Manage critical issues

●Assume overall accountability for jobsite safety and quality

●Ability to provide proper staffing and necessary tools for project

●Order proper materials in a timely manner for each project

●Track labor and material cost throughout the project; invoice projects quickly to maximize cash flow

●Utilize Daily Job Journals, Inventory, Forms and Communications Records to direct field personnel

and ensure that schedules are met

●Provide technical assistance to field personnel

●Approve and sign all material invoices and technician timesheets

●Generate and submit change order pricing for all items outside the approved original scope of work

●Perform on-site inspections of local work locations at the project start, midpoint and completion

●Provide required closeout documentation including ‘as-built’ drawings, cable certification reports and

applicable warranties

●Develop new subcontractor relationships; strengthen existing relationships

Koniag Government Services- Social Security Administration- Lead Data

Center Facility Engineer- Present

●Lead a team of Data Center technicians by planning & allocating work assignments. Perform personnel management tasks of a team of 10 – 15 staff including managing shift assignments, labor charging, performance assessment and review, etc.

●Analyze and make recommendations for all hardware installations regarding physical and logical constraints. Recommend physical location and cabling configurations of the hardware and facilitates implementation.

●Verify cable layouts, lengths, and labeling, and the physical layout of hardware and cables in accordance with proposed configuration charts. Document associated installation details in the ticketing system.

●Prepare assigned work orders to modify the facility for installation of network

equipment. The work orders will include change record number, due dates, types of cables needed to complete installation, information on hardware requiring installation, troubleshooting, and problem resolution details and notes.

●Install/uninstall equipment and provide status updates regarding the completeness of installation or the remaining activities necessary to finish installation.

●Install single-mode fiber, multi-mode fiber, RJ45 Terminable, InfiniBand, and any other cables utilized in the IT infrastructure.

●Perform computer facilities space and environmental planning and provide analyses regarding power utilization and impact on cooling capacity.

●Resolve network problems and manage ongoing configuration decisions relating to the physical layout of the supported network infrastructure system, and present to task manager via AutoCAD drawing and/or written report.

●Maintain equipment inventories on the client’s SharePoint.

●Update and develop specialized information reports as directed. (“Panel schedules” would be an example of a specialized report.’

●Configure and implement solutions compatible with DCOI (Data Center Optimization Initiative) and RFID (Radio Frequency Identification) asset management solutions.

· Plan the installation of mainframe and Open Systems equipment including all

facility related activities (e.g., power, cabling, air circulation.)

· Develop detailed mainframe migration plans to include a step-by-step approach to the relocation and delivery of hardware systems and equipment to the computer room according to timeframes and parameters established by client’s project schedules. · Develop complete site preparation documents for designated raised floor areas. · Develop all documentation to request building modifications/alterations necessary to install and operate hardware at the proposed site. Documentation shall include power requirements, panel schedules, and scope of work. Physically verify that all facilities are properly prepared, prior to the installation of hardware into such facilities. · Perform on-site inspections of the following: electrical service (including panel loads, outlets, and power and grounding requirements), Uninterruptible Power Supplies, HVAC requirements (including humidity levels and supplemental requirements for equipment), security, and fire detection systems.

· Facilitate support activities which include certification of the following:

●HVAC systems

●raised floor load ratings

●verification of communications cable distance specification compliance

●placement of floor tile cutout

●layout of chilled water lines and plan conformance to local codes

●removal of floor tiles

●physical movement/placement of the equipment

●Pack, insure, ship, and receive designated office/computer equipment to/from designated locations.

SECURITY CLEARANCE

●DoD Secret Clearance (Active)

TECHNICAL SKILLS:

●DECP IT Specialist Trained (Data Center Energy Practitioner)

●Nlyte/Nlyte Advance Trained

●2019 COMMSCOPE Infrastructure Academy Training- SP3361

●Pac2000 Certified

●Accident Protocol Certified

●OSHA 30 Certified

●EXFO Fiber Testing and IIsintech Fusion Splicing Certified • I.T. Installation/Cisco

Training at Forest Park High School

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