Customer Service Rep

T I F F A N Y J A C K S O N

817-***-****

ad4ap5@r.postjobfree.com

C O N T A C T

E D U C A T I O N

High School

****-****

EDUCATIONAL QUALIFICATION

S K I L L S

WORK E X P E R I E N C E

Customer Care Rep

2016-2023

TELEPERFOMANCE

Excellent communication skills, strong analytical and problem-solving skills 50 WPM

7+ year of call center experience

Ability to multi-task, prioritize duties, and have strong time management skills Willingness to learn

Proficient computer skills with software applications such as Microsoft Office Maintaining a positive, empathetic, and professional attitude toward customers always S U MMARY

A passionate digital designer with over 10 years experience in online content, design and development. Known for my hardworking ethic and exceptional people skills.

Customer Service Rep

2010 - 2016

ALORICA

Customer Service Representative Duties and Responsibilities Manage and prioritize multiple concerns simultaneously. Provide appropriate and correct information to incoming customer order status and product knowledge requests. A positive attitude, even when faced with misplaced criticism or frustration. The ability to learn quickly and move on from both success and failure. Process customer orders/changes/returns according to established department policies and procedures. Work closely with the credit department to resolve disputed credit items. Provide timely feedback to company management regarding challenges or customer concerns. Partnership with the sales team to meet and exceed customer’s service expectations. Listen, document, and help resolve conflicts with customers. Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved E X P E R I E N C E W I T H

M I C R O S O F T T E A M S

O N E N O T E & E X C E L

4 0 W P M T Y P I S T

C O M P L E T E

F A M I L I A R I T Y W I T H

C I S C O C R M, A N D

C C M S, A V A Y A .

O U T L O O K