Chasady Shannon

832-***-**** — Houston, Texas, **033 — ad4aoc@r.postjobfree.com

S U M M A RY

Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.

P R O F E S S I O N A L S K I L L S

Workflow Regulation

Appointment Setting

Computer Proficiency

CUBS

Customer Service

Inbound Calls

Microsoft Office

Data Verification

Multi-Tasking

Zendesk

Call Forwarding

Call Center

W O R K E X P E R I E N C E

Annual Enrollment Specialist Sep 2023 - Present

Empyrean Benefits Solutions Houston, Texas

Assessed employee needs and preferences to develop customized benefits packages Facilitated employee benefits open enrollment process Resolved employee inquiries and issues regarding benefits Responded to employee inquiries regarding benefits eligibility, coverage, and claims Advised and educated employees on benefits packages and eligibility requirements Handled customer escalations in a timely and professional manner. Given attention to detail and wonderful phone etiquette for call scripts and maintained control over the direction of conversations. Built sustainable relationships and trust with customer accounts using open and interactive communication. Patient Account Representative Jun 2023 - Aug 2023 TeamOne Medical- Contract Houston, Texas

Obtained signatures for financial responsibility and treatment procedures from patients or guardians.

• Responsible for ensuring that all the required documentation is accurate, including insurance information, medical history, and demographic data

• Maintaining professionalism and possessing excellent communication, interpersonal, and organizational skills and a high level of attention to detail

• Registered patients by obtaining necessary and accurate financial and demographic information.

• Daily interactions working closely with insurance companies to verify coverage and inform patients about any out-of-pocket expenses.

Customer Service Specialist Dec 2022 - Jun 2023

Media Riders- Contact Pearland, TX

Built sustainable relationships and trust with customer accounts using open and interactive communication.

• Built positive relationships with customers by demonstrating empathy and understanding their needs.

• Handled customer escalations in a timely and professional manner.

• Greeted customers, answered inquiries, and resolved customer complaints in a call center environment.

• Provided timely feedback on customer inquiries through courteous telephone or email contact.

• Navigated multiple computer systems and applications and utilized search tools to find information

. • Read from scripts to promote uniformity and consistency in communications. •

• Explain Dental Benefits, Copayments, Co-Insurance, EOB. Patient Account Specialist Nov 2021 - Nov 2022

GextiHealth Sugarland, texas

Utilized problem-solving abilities to resolve complex issues related to insurance coverage, billing, and payment processing.

• Processed payments received from patients according to established guidelines for proper accounting procedures.

• Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.

• Ensured compliance with all regulatory requirements as they relate to healthcare services provided by the organization.

• Read from scripts to promote uniformity and consistency in communications.

• Adhered to HIPAA regulations when handling confidential patient information. Ensured timely and accurate posting of payments to patient accounts

• Navigated multiple computer systems and applications and utilized search tools to find information. E D U C ATION

: Phlebotomy Jan 2016

Unitech Training Academy Lake Charles, LA

High School Diploma Aug 2008

LaGrange Senior High Lake Charles, LA

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